The Agenda at a Glance is your exclusive preview of the transformative sessions and inspiring speakers awaiting you at this year’s event. Ready to learn more? See the full Event Guide here.

Unlock the Future of Shared Services in Higher Education

How Leading Universities Are Turning Shared Services into a Strategic Advantage

The conversation around Shared Services is evolving. No longer just about cutting costs, the most forward-thinking institutions are using it to streamline operations, enhance service delivery, and build trust with faculty and staff. But making it work takes more than efficiency metrics—it requires strong leadership, stakeholder buy-in, and a model that actually serves the people who use it.

We’ve put together an in-depth article that breaks down:

✔ How universities can move from resistance to adoption through smarter stakeholder engagement

✔ The leadership missteps that can derail Shared Services—and how to fix them

✔ What real success looks like beyond budget savings

✔ Lessons and case studies from top institutions

Universities are under increasing pressure to do more with less - rising costs, declining enrollment, and operational inefficiencies make it clear that the traditional decentralized model is no longer sustainable. Shared Services Centers (SSCs) offer a solution but expanding them beyond HR and IT requires strategic planning, stakeholder buy-in, and the right technology.

In this article, we explore:

✔ Why SSC expansion is no longer optional—and what’s driving institutions to act now

✔ The key benefits of scaling Shared Services beyond administrative functions

✔ The biggest challenges institutions face—from faculty resistance to governance complexity

✔ Proven strategies and case studies from universities successfully expanding SSCs

Is Your Institution Stuck in Silos? Here’s How to Fix It.

Higher education is built on knowledge-sharing, but too often, departments operate in isolation - leading to inefficiencies, duplicate efforts, and slow decision-making. As universities face growing financial pressures and evolving student needs, breaking down silos is no longer optional - it’s essential.

In this article, we explore:

✔ Leadership strategies that drive collaboration and break down internal barriers

✔ Technology solutions that streamline communication and operations

✔ Key success metrics to measure and sustain cross-departmental cooperation

✔ Real-world case studies of institutions leading the way

Discover how universities are fostering stronger, more connected institutions by rethinking collaboration, governance, and shared services.

Universities face unprecedented budget pressures as state funding shrinks, federal research grants become uncertain, and public scrutiny intensifies. Traditional cost-cutting methods, like hiring freezes or enrollment reductions, risk long-term damage. A more sustainable path forward involves strategically consolidating administrative functions through Shared Services.

In this article, we explore:

✔ Why adopting Shared Services is now critical - and how recent funding challenges have pushed universities to act immediately.

✔ Proven case studies showcasing real-world savings and improved efficiency from institutions like Texas Tech, Oregon State, and the University System of Georgia.

✔ The policy and governance landscape universities must navigate, from state incentives and oversight challenges to federal funding volatility.

✔ How leading institutions overcome resistance and barriers to achieve stakeholder buy-in and successfully implement Shared Services.

View the Higher Ed SSOW One-Pager for a concise look at the topics our visionary speakers are focusing on and networking opportunities you can expect onsite. In higher ed's current uncertain financial landscape, make sure you're not missing out on these peer discussions.

Discover Who’s Attending Higher Education Shared Services & Outsourcing Week 2025

Join us in St. Petersburg for the premier event in higher education shared services and outsourcing!

Current Attendee Snapshot

• Who’s in the room: Get a sneak peek at the universities and professionals attending this year’s event.
• Roles & representation: Explore the key job titles and institutions shaping the future of shared services.
• Engage & connect: Network with top leaders dedicated to advancing shared services in higher education.

Discover Who Attended Higher Education Shared Services & Outsourcing Week 2024

Join us in St. Petersburg for the premier event in higher education shared services and outsourcing!

Past Attendee Snapshot

• Exclusive overview: Learn about the diverse professionals who attended the event.
• Detailed look: Discover job titles, colleges, and universities represented.
• Vibrant community: Understand the dedication to advancing shared services in higher education.

Want your copy emailed to you? Click here.

Who's Attending Higher Ed SSOW 2024? Discover Key Players Now!

Uncover the key decision-makers shaping the future of higher education. Our exclusive attendee snapshot provides insights into the top job titles and universities participating in the Higher Education Shared Services & Outsourcing Week conference in 2024.

• Discover potential partners and collaborators.
• Identify key influencers in the industry.
• Gain a competitive edge by understanding the attendee landscape.

Claim your copy today! Prefer to have your copy emailed? Click here.

Unlock the Highlights from Higher Education Shared Services & Outsourcing Week (Higher Ed SSOW)

We’re still buzzing from the incredible success of Higher Ed SSOW this past September! The feedback from attendees has been overwhelmingly positive, proving once again why this event is the go-to forum for driving innovation and collaboration in higher education shared services.

Ready to relive the action and dive into all the exciting moments by exploring our Post-Show Report. Whether you were there or couldn’t attend, this report is your ultimate guide to the event’s top insights and breakthroughs. Here’s what you’ll find:

• Top Sessions & Speakers: Get the highlights from standout sessions on RPA & AI, Lean Process Improvement, and more. These discussions, led by top-rated industry leaders, are shaping the future of higher ed shared services
• Audience Insights: Discover who attended and the key demographics driving change in the higher education sector
• Attendee Experiences: Hear directly from your peers about why Higher Ed SSOW was an eye-opening event that fostered meaningful connections and fresh ideas
• Beyond the Conference: Explore the unique networking opportunities, exclusive site tours, and off-site experiences that made this year’s event truly unforgettable

Ready to dive in? Claim your complimentary copy of the Post-Show Report today! Prefer to have it emailed to you? Click here.

Get ready for the Higher Education Shared Services & Outsourcing Week (Higher Ed SSOW) conference with our essential One-Pager.

This One-Pager dives into:

• Important attendee information
• Key themes
• Exclusive Site Tours
• Expert speakers
• Insightful sessions
• And more!

Read the One-Pager today and learn all about Higher Ed SSOW in a matter of seconds. Click here if you want your copy emailed to you.

ROI Toolkit: Maximize Your #SSOWeek Experience

The ROI Toolkit for Higher Education Shared Services & Outsourcing Week is your essential guide to getting the most out of the conference. This resource provides tools to measure the impact of your attendance and show the value of shared services to your institution.

The ROI Toolkit includes:

• Goal-setting worksheet: Define clear objectives that align with your institution's priorities.
• Justification letter template: Build a strong case for attending the conference.
• Expense tracking worksheet: Manage your conference budget.
• Benefits summary: Highlight key takeaways and potential ROI.
• Action plan template: Turn conference insights into actionable steps.

Use the ROI Toolkit to plan and execute your #SSOWeek experience for maximum return on investment. Request a copy here.

Want to know what to expect at the 2025 Higher Education Shared Services & Outsourcing Week? Explore the previous iteration's agenda to get a sense of what we're building upon for 2025.

Highlights from the Previous Edition:

• Industry Leader Insights: Gain valuable knowledge from the sessions led by top experts in the field
• Networking Opportunities: Connect with peers and industry leaders to expand your professional network
• CPE Credits: Learn how attendees earned Continuing Professional Education credits to advance their careers

Relive the highlights of the successful 2024 Higher Education Shared Services & Outsourcing Week and discover how to apply these learnings to your organization for continued professional growth. Don't miss out on the opportunity to leverage these insights and connections for your institution's success!

Request a copy via email here.

Download the Higher Education SSOW 2023 Post-Show Report to catch up on everything you missed in 2023! From renowned speakers to exclusive site tours, this report provides a comprehensive view of the entire conference!

Review this list of professionals, colleges and universities that attended the last Higher Education Shared Services & Outsourcing Week (SSOW)! Gain a better understanding of the exciting connections you will make at the upcoming Higher Education SSOW event taking place from September 11-14, 2023, in Las Vegas, Nevada!

Check out this flyer with the latest on what's to come at Higher Education Shared Services & Outsourcing Week! This is a sneak peek at just some of our speakers and sessions - and why we want to see YOU this year at SSOW.

The ROI Toolkit helps establish specific targets and objectives that are in line with your company's priorities, allowing you to maximize the value of your time at the event. Access the toolkit, to gain access to resources such as a justification letter, an expense calculator, and information on the advantages of attending.

We have postponed the 6th Shared Services in Higher Education- we will announce dates as soon as possible.

In the meantime, continue learning and networking with your peers at our Free Online Event this April 21st-22nd. REGISTER HERE

We have industry leaders from Princeton University, University of Illinois System, The George Washington University, University of Oregon Human Resources, University of Pennsylvania, University of Louisville & more sharing the inside scoop.

With ScottMadden Inc., Chazey Partners and Cornerstone sponsoring the online event.

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Join five University of Washington shared service centers for a site tour and deep dive experience at the 6th Shared Services in Higher Education

Learn who attended Higher Ed Shared Services & Outsourcing Week (SSOW)! Meet a whole new audience of shared services executives to be inspired by, benchmark and connect with.

Expert speakers include:

• Pam Gabel, Executive Director Shared Services, University of Michigan
• Casilda Clarich, Director Financial Shared Services, Procurement, University of Texas System
• Brandon Gaines, Senior Associate Director, Financial Support Services, Princeton University
• Dennis Miller, AVP of Human Resources and Benefits, The Claremont Colleges Services
  
• Laura Schmid, Director HR Shared Services, University of Pittsburgh
• Ralph Johnson, Director Shared Services, Amherst College
  
• Sarah Peri, Director of Operations and Outreach, Brown University
  

Mark your calendar for September 12-14, 2023 and join us in Las Vegas!

We have postponed the 6th Shared Services in Higher Education- we will announce dates as soon as possible.

In the meantime, continue learning and networking with your peers at our Free Online Event this April 21st-22nd. REGISTER HERE

We have industry leaders from Princeton University, University of Illinois System, The George Washington University, University of Oregon Human Resources, University of Pennsylvania, University of Louisville & more sharing the inside scoop.

With ScottMadden Inc., Chazey Partners and Cornerstone sponsoring the online event.

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This event will provide attendees with strategies to effectively develop, implement, and analyze a cost-effective and productive higher education shared services model. The following VPs, Directors, Deans, Provosts and more from some of the nation's top higher-education institutions have joined us in the past. We expect to see them again this April in San Diego. Will we be adding your name to the list?

For the first time ever, you have the opportunity to be a part of private walk-through of UC San Diego's Shared Services Center- the Academic Resource Center (ARC)! 

The ARC provides administrative support services for faculty, academics, scholars, and department liaisons in the areas of recruitment, appointment, academic reviews, personnel administration, and compensation. It is the first academic shared services department at UCSD with a unique space specifically designed for shared services.

Fill out the form to learn more!

View who has already signed up to attend! Will you be joining them?