Global Business Services leaders are under pressure to do more than just cut costs—they must become strategic partners that drive enterprise growth and innovation. This session, led by Vrinda Khurjekar, VP of Solutions Consulting at Searce, and Alex Borges,VP Global Shared Services, Forward Air, will provide a practical blueprint for this transformation. We will explore real-world insights on how they successfully leveraged an AI-native operating model to move from simple automation to a proactive engine for business agility and growth.

Here’s what you’ll gain from this session:

A Strategic Roadmap: Learn how to build a scalable and secure technology foundation that turns your GBS into a strategic partner for the entire enterprise.

Use-case discussions: Hear a first-hand account of current business challenges faced by Global Business Services leaders and the need for the right mix of AI partnerships.

The AI-Native Advantage: Discover how to embed AI into end-to-end processes, enabling high-value, front-office capabilities that drive better data-driven decisions and enhance customer experience.