Debbie DeSalvo

Director, Americas Record to Report Controller Astellas Pharma

Main Day Three, Thursday, 18 September, 2025

11:20 AM Transforming BPO Partnerships: Strategic Approaches to R2R Process Optimization

Simply “lifting and shifting” Record-to-Report processes into a BPO environment often leads to inefficiencies and missed opportunities. This session explores why taking the time to optimize and standardize processes before transferring them is critical to long-term success. 

Learn how to build a collaborative, strategic partnership with your BPO teams—treating them as true extensions of your organization. We’ll cover practical steps for creating robust SOPs, enabling continuous knowledge sharing, and gradually transitioning responsibilities. With a focus on cross-functional communication and performance management, you'll discover how “going slow to move fast” leads to scalable, efficient, and value-driven outcomes. Leave with a clear understanding of how to transform your BPO relationship into a strategic lever for cost savings, adaptability, and organizational growth.

Check out the incredible speaker line-up to see who will be joining Debbie.

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