Halima Patriszia

New technologies, rising business expectations, and increasing complexity are forcing Shared Services organizations to evolve faster than ever. But how do you modernize your operating model without creating disruption, overwhelming your teams, or losing momentum?

In this interactive lab, you’ll work through the challenge yourself. The session will begin with the speaker outlining a real-world maturity roadblock their organization faced, setting the context around the pressures, constraints, and decisions at stake.

Participants will then break into small groups to diagnose the problem and design their own approach, identifying priorities, trade-offs, and practical actions to improve agility and efficiency. The session will close with a full group debrief, where you’ll compare solutions across the room and hear how the organization ultimately addressed the challenge, including key lessons learned along the way.