Naomi Secor

Global Managing Director SSON Research & Analytics

Naomi Secor began her career with SSON in 2005, building, scaling, and globalizing the Shared Services & Outsourcing Week event series before expanding into new business lines, including SSO Network, Professional GBS Certification, and SSON Research & Analytics (SSON R&A). Today, as Global Managing Director of SSON R&A, she has developed it into a world-class research company recognized as the leading source of data, insights, and advisory for the global business services community.

Main Day Two, Wednesday, September 16, 2026

9:00 AM Shared Services & GBS State of the Industry Presented by SSON Research & Analytics

As GBS models expand beyond finance, HR, and IT into supply chain, commercial and innovation functions, understanding where the industry truly stands has never been more crucial.

In this data-rich session, SSON Research & Analytics unveils brand-new insights from the 2026 Global State of the Industry, GBS, and Location Strategy surveys, offering a comprehensive view of today's business services landscape.

We'll reveal:

How GBS is rapidly evolving into a strategic talent hub

What's working (and what's not) in the cost vs. Value equation

How leading organizations are leveraging automation, AI and analytics to accelerate maturity

The latest location strategy trends, backed by real investment patterns and talent dynamics

What these shifts mean for your next strategic move

Check out the incredible speaker line-up to see who will be joining Naomi.

Download The Latest Agenda

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