Reeta Pattanaik

VP, Cencora Business Services CENCORA

Main Day Two, Wednesday, 17, September, 2025

2:30 PM Optimizing Workforce Management for Shared Services: Balancing Efficiency, Agility, and Employee Experience

Effective workforce management is critical to the success of Shared Services organizations striving to meet evolving business demands while controlling costs. This session will explore strategies and best practices for forecasting workload, scheduling talent, managing capacity, and maintaining high service levels—all within the unique operational environment of Shared Services.

Learn how to leverage technology, data analytics, and flexible staffing models to enhance workforce agility and optimize resource allocation. We’ll also dive into approaches to boost employee engagement and reduce burnout in high-volume, fast-paced service centers.

Whether you’re tackling fluctuating demand, remote/hybrid team challenges, or striving to improve performance metrics, this session offers actionable insights to transform your workforce management into a competitive advantage. 

Check out the incredible speaker line-up to see who will be joining Reeta.

Download The Latest Agenda

In Partnership With:

Shared Services

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