Robert Lynch

Director Finance Operational Excellence Ahold Delhaize USA

Main Day Three, Thursday, 18 September, 2025

11:30 AM Beyond the Contract: Upskill, Align, and Win with Your BPO Partner

Your outsourcing provider isn’t just a vendor — they’re an extension of your team. This session explores how shared services leaders can elevate their outsourcing relationships by focusing on skills alignment, transparent communication, and collaborative success metrics. Learn how to build trust, navigate disruption, and co-develop talent strategies that support automation, GenAI, and operational excellence.

Check out the incredible speaker line-up to see who will be joining Robert.

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