Hear about Chubb's deep engagement and strategic investment in nurturing a symbiotic BPO relationship that elevates the overall experience in the end-to-end journey

•         Applying a holistic approach to oversee outsourced relationships with the same diligence as internal operations.

•         Pinpointing which aspects remain internal and which find synergy in the BPO alliance.

•         Pioneering novel strategies that not only optimize existing processes but also set the stage for other functions to excel within the outsourcing framework

•         Enforcing a robust set of metrics, including outcome-based measures and customer satisfaction benchmarks