MODE Transportation is expected to realize savings of $20-30 billion/year by leveraging automation to speed up billings and collections. The company has 4 types of customers and is putting the customer journey at the center. In this session you’ll learn how MODE Transportation:

·        Communicates transparently with employees about automation initiatives

·        Migrated from OCR to AI/ML for accelerated document processing, ensuring an efficient and future-ready finance shared services operation

Tom Sweat

VP, Shared Services
MODE Transportation

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Explore strategies to optimize Order-to-Cash processes, ensuring a seamless customer journey through streamlined operations and advanced technology utilization.

·        Implement process improvements s to minimize friction points and maximize efficiency in the Order-to-Cash cycle

·        Utilize advanced technologies and communication tools to foster seamless interactions and transactions

Julie Schwendimann

VP GBS
Stanley Black & Decker

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Kevin Nothey

Regional Process Owner, NA OTC
Stanley Black & Decker

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There’s a natural tendency to be process centric and take a backstage mindset in shared services. Discover how to pivot from process centricity to employee centricity with a multi-pronged focus.

·        Employ contact centers to optimize your employee listening capability

·        Leverage data and insights to upgrade service delivery

·        Foster successful change management and establish strong connections with business leaders

Yolanda Theeke

VP HR Operations
Corebridge Financial

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Explore the pivotal role of the supplier ecosystem in your digital transformation journey. Learn how to navigate diverse supplier touchpoints and leverage digital tools effectively to ensure seamless data integration and process automation.

·        Gain insights into optimizing supplier interactions for enriched digital data exchange and process efficiency.

·        Discover strategies to overcome challenges posed by varying document formats from different suppliers, ensuring smooth integration into digital workflows.

Join us to explore how a unified approach to month-end close can transform Procure-to-Pay processes, fostering collaboration and delivering value across the entire supply chain. Discover strategies to view outcomes through a business lens, reduce defects, and streamline operations, ultimately optimizing the end-to-end Procure-to-Pay journey.

·        Foster collaboration and unity in month-end close processes focusing on business outcomes.

Implement defect reduction programs to deliver increased value across the supply chain.

Sponsored by: Oversight

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Explore the revolutionary impact of Generative AI on the Order to Cash process.

·        Use advanced algorithms and machine learning, to drive efficiency and accuracy

·        Reshape traditional workflows and augment financial optimization with Generative AI 

Sponsored by: BlackLine

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Uncover the pivotal impact of initial candidate interactions on long-term productivity, satisfaction, and retention rates within the first year of employment.

·        Embrace a holistic approach to employee experience, spanning the entire lifecycle, to cultivate a culture of engagement and loyalty.

Deploy cutting-edge technology solutions, from applicant tracking systems to AI-driven surveying, and centralized communication hubs, to enhance interactions 

This session will explore the transformative potential of B2B marketplaces in optimizing procurement processes. Learn how leveraging these platforms can streamline supplier interactions, drive cost savings, and elevate the end-to-end procurement journey.

·        Leverage B2B marketplaces to access a wider supplier network and negotiate better deals.

·        Explore how digital B2B platforms facilitate seamless transactions and data exchange, enhancing efficiency across the procurement lifecycle.

lock insights into Toyota's dashboard implementation for proactive management of supplier/vendor payments, resolving late payment issues and bolstering vendor relationships.

·        Proactively address payment issues before they escalate, eliminating the need for last-minute "fire drills" and preserving vendor relationships.

·        Gain valuable time to resolve payment discrepancies, fostering smoother operations and ensuring timely payments.

Tim Dorren

Group Manager – NA Accounting Shared Services
Toyota Motor North America

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Discover innovative approaches to enhance customer self-service in payment, collection and credit management.

·        Implement best practices for credit risk assessment, proactive collections, and customer engagement to optimize payment cycles

·        Leverage advanced tools such as AI-driven credit scoring and automated collections workflows

Angela Schuchart

Senior Director Finance Digital Transformation
U.S. Venture

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Embark on a journey to streamline HR processes, turning challenges into opportunities for an improved end-to-end experience.

·        Discover how overcoming common HR transformation hurdles leads to a better experience for employees and stakeholders.

·        Learn actionable strategies for adapting to changes and driving success in evolving landscapes.

Sponsored by: herronpalmer

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Join us to explore strategies for optimizing tail spend management, which encompasses the numerous low-value purchases often overlooked in procurement processes. Discover how leveraging digital solutions and holistic process optimization can drive cost savings and optimize supplier relationships.

•         Delve into strategies to streamline tail spend processes and unlock hidden savings potential.

•         Integrate digital technologies into tail spend management to to drive efficiency and value 

Discover how to steamline the entire AP journey, from payables to contracts, receivables, and transactions.

·        Gain unparalleled visibility and compliance by digitizing 100% of supplier invoices.

·        Achieve optimized cash flow management through precise payables timing and accurate receivables management.

Unlock innovative strategies for efficiently resolving customer disputes, minimizing disruptions, and enriching satisfaction in the order-to-cash journey.

·        Harness technology-enabled dispute resolution workflows and proactive communication strategies

·        Establish clear procedures and empower frontline staff to effectively address disputes with customers

Nickolay Georgiev

Head of Finance Center and Order to Cash
DHL

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Learn how to make smart decisions managing a distributed workplace skillfully using data and analytics. This case study will focus on building a future fit workplace and ensuring operational resiliency.

·        View your operation holistically

·        Identify opportunities for collaboration and optimization across your enterprise

Sponsored by: ProHance

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Explore how to unlock procurement's potential to drive revenue, profitability, and position GBS as a strategic powerhouse, revolutionizing traditional perceptions. Learn to empower customer action teams for proactive issue resolution and strategically engage in sales operations to ensure revenue goals are met.

·        Empower customer action teams to resolve internal issues and strengthen collaboration

Strategically engage in sales operations to achieve revenue goals and drive supplier diversity and ESG initiatives through contract incorporation