Let's ditch the spreadsheets and dive into real-world strategies for transforming your Accounts Payable process. We'll uncover how smart automation, not just buzzwords, can slash costs and liberate your team. Forget rigid 'best practices' – we'll explore how to build a dynamic, data-driven engine that actually adapts to your business, not the other way around. Expect honest discussions about the challenges, the wins, and the surprising power truly optimizing this part of your P2P flow.

Sponsored by: Pagero

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Ready to turn your Order-to-Cash process from a clunky contraption into a well-oiled machine? We'll explore how analyzing and re-engineering your O2C processes, from order capture to cash application, can unlock hidden efficiencies and accelerate your cash flow. Uncover how to identify those pesky bottlenecks, leverage tools like process mapping, and implement automation technologies like RPA and AI to create a streamlined, high-performance O2C engine.

A centralized HR ticketing system provides a powerful framework for managing HR service delivery across diverse business units. In this session, we'll explore how to strategically configure workflows to meet the distinct needs of each unit, ensuring consistent service while retaining crucial flexibility. Moreover, we'll delve into the vital role of data analytics in tracking key performance indicators, pinpointing trends in employee requests, and driving actionable process improvements. 

Verónica Isabel Medina

Service and Value Management Manager
CMI

See Bio

Demonstrating the value of the shared services supply chain function is crucial for securing buy-in and continued investment. This session will focus on identifying key performance indicators that accurately measure the success and impact of the shared services supply chain. Learn how to track these metrics, communicate achievements effectively, and prove the tangible value delivered to the broader organization. 

Standardizing P2P processes on a global scale is a complex undertaking. From varying tax laws to diverse supplier relationships, the challenges are real. This session tackles these complexities head-on, offering practical solutions for building a global P2P model that works. We'll explore strategies for managing regional variations without compromising global control, ensuring compliance, and maximizing efficiency. 

The Order-to-Cash process is a critical touchpoint in the customer journey, impacting satisfaction and loyalty. We'll examine how every interaction, from initial order to final payment, can be an opportunity to delight customers.  Discover strategies for personalized communication, proactive service, and seamless interactions that demonstrate value and foster long-term partnerships. Learn how to leverage data and technology to understand customer needs and exceed their expectations throughout the O2C cycle. 

Modern onboarding transcends basic paperwork; it's about crafting a welcoming and efficient experience for both new hires and their managers. This session delves into the strategic implementation of comprehensive new hire resources, designed to foster engagement and accelerate integration. We'll explore the creation of user-friendly digital portals that house essential policy acknowledgements, ensuring compliance while providing transparent access to company guidelines. Beyond compliance, we'll examine the power of structured "Meet and Greet" sessions, strategically scheduled throughout the first few weeks, to build connections and foster a sense of belonging. 

Before cutting-edge technologies can transform a supply chain, a critical foundational step is imperative: a thorough and systematic process improvement initiative. This session delves into the essential practice of identifying and addressing the gaps and pain points that hinder the efficiency and effectiveness of current supply chain operations. We will explore methodologies for conducting comprehensive process assessments, utilizing tools like process mapping, value stream analysis, and root cause analysis to pinpoint areas of waste, bottlenecks, and inefficiencies.

The P2P cycle stands to gain significant efficiency and accuracy through the integration of AI and machine learning. By leveraging technologies such as natural language processing, predictive analytics, and robotic process automation, organizations can achieve reduced operational costs, minimized errors, and enhanced fraud detection, ultimately transforming the P2P function into a strategic asset. 

Ready to drag your Order-to-Cash process out of the dark ages? This session unveils the cutting-edge tools and platforms transforming O2C, from AI-powered insights to automation that banishes manual tasks. But tech is only half the battle. We'll also dive into change management, showing you how to get your team excited about the future, conquer resistance, and build a culture of innovation. Get ready to unleash the full potential of a modernized O2C function, boost cash flow, and become the O2C rockstar your company needs. Join us and bring your O2C process into the 21st century.

Decentralized operations and long-standing payroll structures often create significant hurdles when implementing payroll improvements. This session addresses the common challenges organizations face, including resistance to change, data inconsistencies, and regional compliance issues. We'll provide practical strategies for mitigating these risks, including stakeholder analysis, pilot programs, and contingency planning. Learn how to proactively manage potential roadblocks and ensure a successful payroll transformation.

Informed decision-making in a shared services supply chain relies on robust data analytics and reporting. This session will focus on how to identify key supply chain metrics, develop insightful dashboards, and generate reports that provide actionable intelligence. Learn how to leverage data to optimize sourcing strategies, improve supplier relationships, predict demand, and demonstrate the value of the shared services supply chain function. 

Drowning in data silos and manual reconciliation nightmares?  It's time to break down the walls between your P2P and ERP systems. We’ll reveal how seamless integration can transform your shared services organization, driving unprecedented efficiency, visibility, and control. We'll explore practical strategies for connecting your P2P and ERP systems, eliminating bottlenecks, and unlocking the true potential of your financial data. 

Tired of sales and O2C teams pointing fingers instead of driving revenue? This session is your guide to building a revenue dream team! We'll explore how aligning O2C, sales, and commercial functions can transform your business, ditching siloed operations for collaborative synergy. We'll uncover the strategies for breaking down walls, building bridges, and creating a unified team that's focused on shared success.  

In the modern HR landscape, shared services are no longer judged solely on transactional efficiency; they're evaluated on their strategic impact. This session delves into the critical role of metrics and analytics in demonstrating the value of HR shared services, focusing on the pivotal measures of employee engagement and self-service efficacy. We'll explore how to establish a robust framework for collecting, analyzing, and interpreting data, enabling HR teams to move beyond reactive service delivery and embrace a proactive, data-driven approach. 

The future of shared services supply chain is being shaped by automation, artificial intelligence (AI), and other emerging trends. This session will provide insights into these evolving technologies and their potential applications within a shared services context. Explore how AI can optimize sourcing decisions, automate procurement processes, and improve supply chain visibility, preparing your organization for the future.