Check out the Event Guide for a complete overview of the event.
You can get the greatest technology, but the success of shared services relies on humans. Discover how to create a culture of curiosity and perpetual learning for sustained innovation.
· Prioritize employee development initiatives to cultivate a culture of continuous learning and skill enhancement.
· Create platforms for knowledge sharing and cross-functional collaboration to harness collective intelligence and foster innovation.
Gen AI isn’t a simple plug and play solution. In this panel, discover how to educate your employees and make AI less scary. Topics that will be covered include how to:
· Build an innovation culture and develop dashboards to measure learning
· Develop a culture of adaptability and continuous learning to embrace evolving market demands and opportunities
· Employ Gen AI and produce more value for your customers and employees
· Provide AI training and continue your upskilling journey
Panelists:
Samir Bagri, VP, Transformation, CBRE
Eric Harding, Global Employee Central Director, PayPal
Milan McGraw, Head of Generative AI & Machine Learning, Amazon Web Services
The shared services model is not only in growth mode, but also increasingly shifting towards “Global Business Services” – the most effective means to achieving end-to-end process integration. Presented by SSON Research & Analytics, this data-rich session will:
· Highlight the tremendous expansion in service in modern shared services
· Recognize the capabilities that allow the model to shift from administration to core business support
· Discuss advances in data, automation and AI
· Review the most disruptive trends that taking our industry to the next level of value creation
Break into IDGs – 2 IDGs @ 40 minutes each 10:50 – 11:30 am and 11:40 – 12:20 pm
MODE Transportation is expected to realize savings of $20-30 billion/year by leveraging automation to speed up billings and collections. The company has 4 types of customers and is putting the customer journey at the center. In this session you’ll learn how MODE Transportation:
· Communicates transparently with employees about automation initiatives
· Migrated from OCR to AI/ML for accelerated document processing, ensuring an efficient and future-ready finance shared services operation
Explore strategies to optimize Order-to-Cash processes, ensuring a seamless customer journey through streamlined operations and advanced technology utilization.
· Implement process improvements s to minimize friction points and maximize efficiency in the Order-to-Cash cycle
· Utilize advanced technologies and communication tools to foster seamless interactions and transactions
There’s a natural tendency to be process centric and take a backstage mindset in shared services. Discover how to pivot from process centricity to employee centricity with a multi-pronged focus.
· Employ contact centers to optimize your employee listening capability
· Leverage data and insights to upgrade service delivery
· Foster successful change management and establish strong connections with business leaders
Stakeholder experience in the R2R process can be hindered by limited visibility and a reliance on intuition. This session unlocks the power of data analytics to transform the R2R journey. Discover how data ca be the key to enriching stakeholder experience by:
· Generating analytics for clear, actionable insights that inform decision-making and allow stakeholders to take proactive steps to fixing any issues
· Utilizing visualizations and reports to communicate financial performance and progress in a clear way to foster trust
· Analyzing historical data to identify areas of improvement
This session will focus on the leadership in place for a successful SAP HANA implementation for 72 countries in one of the fastest implementations known to date. Candace will discuss their road map, challenges, successes, and experiences to date during our session.
Learning Objectives:
• Identify the scope of their GBS and S/4 HANA implementation
• Describe ‘how we did it’
• Discuss lessons learned
In today’s competitive business landscape, gaining a competitive edge in the O2C process can give a SSO a big leg up. AI is proving to provide this edge. This session will delve into:
Uncover the pivotal impact of initial candidate interactions on long-term productivity, satisfaction, and retention rates within the first year of employment.
· Embrace a holistic approach to employee experience, spanning the entire lifecycle, to cultivate a culture of engagement and loyalty.
Deploy cutting-edge technology solutions, from applicant tracking systems to AI-driven surveying, and centralized communication hubs, to enhance interactions
Discover how agility in finance operations empowers shared services to navigate change and uncertainty in the record to report process, fostering responsiveness, increased output, and collaboration. To achieve this transformation, learn to:
• Shift from a linear, project-based mindset to a continuous improvement cycle by regularly evaluating performance, and implementing iterative changes to the process
• Break down departmental silos and utilize collaborative tools and platforms to ensure everyone is working towards shared goals
• Establish clear data ownership and data governance practices to ensure data quality throughout the R2R process
lock insights into Toyota's dashboard implementation for proactive management of supplier/vendor payments, resolving late payment issues and bolstering vendor relationships.
· Proactively address payment issues before they escalate, eliminating the need for last-minute "fire drills" and preserving vendor relationships.
· Gain valuable time to resolve payment discrepancies, fostering smoother operations and ensuring timely payments.
We are living and leading through a technical revolution! Citizen Development refers to giving non-technical resources “no code or low code” development platforms to design, build, and deploy solutions tailored to their specific need. Giving non-tech-savvy employees the tools to create solutions quickly and easily enables them to innovate faster and respond more effectively to business or customer demands.
Embark on a journey to streamline HR processes, redefine roles and handoffs, and turn challenges into opportunities for an improved end-to-end experience.
• Discover how overcoming common HR transformation hurdles leads to a better experience for employees and stakeholders.
• Hear lessons learned from HR leaders charged with moving mountains with employee experience as the ultimate measure of success.
• Learn actionable strategies for adapting to changes and driving success in evolving landscapes.
Discover how to streamline the entire AP process
· Conduct an extensive journey to evaluate best-in-class solutions
· Work through change management challenges to standardize processes