Hear about Chubb's deep engagement and strategic investment in nurturing a symbiotic BPO relationship that elevates the overall experience in the end-to-end journey
• Applying a holistic approach to oversee outsourced relationships with the same diligence as internal operations.
• Pinpointing which aspects remain internal and which find synergy in the BPO alliance.
• Pioneering novel strategies that not only optimize existing processes but also set the stage for other functions to excel within the outsourcing framework
• Enforcing a robust set of metrics, including outcome-based measures and customer satisfaction benchmarks
Discover how to leverage the dual forces of scale and speed to drive transformative growth and agility within your global services operations.
· Explore strategies for optimizing processes and technologies to achieve scalable efficiency while maintaining agility and responsiveness to market dynamics
· Learn how to cultivate a culture of innovation and adaptability to capitalize on opportunities for rapid expansion and sustainable success
Explore strategies to navigate the talent landscape amidst a quantum leap in skill demand, ensuring sustainable success in global services.
Explore the future of Procure-to-Pay through the lens of machine learning, transforming the invoice processing landscape with advanced capabilities to scan documents, even deciphering through smudges.
· Harness the power of machine learning in revolutionizing invoice processing
· Integrate advanced technologies to drive a new era of efficiency, accuracy, and user experience
Discover how to partner with other executives to deliver cross-functional results that lead to better CX.
Stakeholder experience in the R2R process can be hindered by limited visibility and a reliance on intuition. This session unlocks the power of data analytics to transform the R2R journey. Discover how data ca be the key to enriching stakeholder experience by:
· Generating analytics for clear, actionable insights that inform decision-making and allow stakeholders to take proactive steps to fixing any issues
· Utilizing visualizations and reports to communicate financial performance and progress in a clear way to foster trust
· Analyzing historical data to identify areas of improvement
This session unpacks the fundamentals of establishing a robust MDM strategy for SSOs. It will cover:
· How fragmented data across departments can hinder operational efficiency and reporting accuracy
· Ways to identify key objectives and goals
· Building the CX strategy at the start to keep the customer front and center
Discover how touchless invoicing can reduce manual intervention, leading to increased efficiency, accuracy, and cost savings.
· Realize efficiency gains by embracing electronic invoice reception and portal integration
· Leverage process mining to overcome global challenges
· Implement intelligent OCR powered by large language models to enhance invoice comprehension and streamline vendor master data management
Discover how to overcome challenges with cross-functional coordination to optimize efficiency.
· Identify ways to minimize the impact of decentralized operations and siloed processes
Foster alignment and communication between departments to streamline operations and minimize inefficiencies, errors, and delays.
Discover how agility in finance operations empowers shared services to navigate change and uncertainty in the record to report process, fostering responsiveness, efficiency, and collaboration.
· Understand the pivotal role of agility in navigating change within finance operations
Implement agile practices to drive continuous improvement and innovation in shared services
Discover how leveraging master data analytics drives actionable insights, enabling shared services to make data-driven decisions and gain competitive advantages.
· Empower cross-functional collaboration by providing actionable insights derived from master data analytics
Utilize advanced analytics techniques to extract actionable intelligence from master data
Witness the transformation of communication in finance operations through the implementation of a ticketing system, replacing traditional joint email boxes with efficiency and clarity.
· Eliminate the challenges associated with joint email boxes, enabling seamless communication for customers, vendors, and team members.
· Unleash the benefits of tracking responses and resolution times, empowering stakeholders with real-time status updates and visibility into ticket ownership
Explore solutions for integrating disparate systems and data sources to ensure seamless connectivity and process alignment.
· Minimize inconsistencies with data integration and system interoperability
Streamline data exchange and supporting end to end process optimization with modern integration platforms and API technologies
Financial data traverses multiple systems and departments within the R2R process. Manual data entry, inconsistent formats, and inadequate data validation can introduce errors and inconsistencies. Regulatory adherence and risk mitigation is top-of-mind for R2R leaders as they hold their organizations’ financial data in their hands. Our presenter will:
· Discuss the implementation of standardized procedures and controls to ensure consistency and data integrity
· Address monitoring, audits and maintaining compliance training programs
· Dive into leveraging automation tools to streamline repetitive tasks and minimize the risk of human error
Explore essential strategies for ensuring governance and quality assurance in master data management, enabling shared services to maintain accurate and reliable data.
· Establish robust governance frameworks and quality control measures to enhance data integrity and usability
· Implement effective governance and quality assurance processes within shared services
Unlock strategies to enhance the effectiveness and connectivity of your ERP system to optimize operational efficiency and customer satisfaction.
· Streamline order processing and payment collection by integrating ERP with other essential business systems
Implement advanced analytics and mobile accessibility features to empower informed decision-making and agile responsiveness
Discover strategies for navigating compliance and regulatory challenges in ensuring data security and regulatory adherence.
· Gain insights into compliance requirements, industry standards, and best practices for data protection and regulatory compliance.
Explore how leveraging robust governance frameworks and compliance management tools can mitigate risks
Hear about the transformative power of artificial intelligence (AI) in optimizing the record to report process, driving deeper financial insights and accuracy. Discover how AI-driven analytics can streamline reconciliation, reduce errors, and unlock valuable business intelligence.
· Transform record to report processes, enhancing accuracy and efficiency.
· Implement AI-driven analytics to drive better financial decision-making
Explore how harmonizing data within master data management enhances consistency across various datasets, enabling shared services to deliver smoother end-to-end experiences.
· Achieve uniformity in data elements, structures, and formats, simplifying integration and improving operational efficiency
Ensure consistency and standardization across master data sets
Our keynote speaker embarks on a journey of discovery, unveiling actionable insights and groundbreaking technologies that hold the power to transform the way we operate. Witness pioneering strategies that redefine how we achieve results, adapt to change, and deliver unparalleled value.
To thrive in the long run, SSOs must go beyond efficiency and establish themselves as indispensable. By proactively demonstrating strategic impact and tangible value creation, SSOs can solidify their position as a critical driver of business success. This session explores strategies for ensuring sustainability – the ability of the SSO to remain relevant and valued within the enterprise. Strategies such as:
· Position your operation as a Center of Excellence
· Elevate customer centricity by identifying pain points across key stakeholders and develop solutions that deliver a higher level of service
· Transition from a cost-saving mentality to a value creating mindset and quantify the impact of the SSO beyond cost reduction
· Align goals and initiatives with the broader organizational strategy to ensure the SSO is actively contributing to achieving the company’s strategic objectives