The R2R process often encounters a significant gap in readily available, purpose-built technology solutions for metrics and dashboard creation. This session addresses this challenge by providing a comprehensive exploration of diverse and effective technologies that can be strategically adapted and integrated to enhance R2R visibility and control. Furthermore, we will explore the potential of custom dashboard development techniques and API integrations, enabling organizations to tailor solutions to their specific needs and bridge the gap between their environment and modern analytics capabilities. 

Claudia Baqueiro

LATAM SSC R2R Director
PepsiCo

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What if your entire shared services operation was built like Lego bricks—modular, adaptable, and ready to scale into whatever the business needs next? 

That’s exactly what Jeff DeWolf set out to do when he began the journey toward process excellence at Tetra Pak Group in 2011. Spoiler alert: it worked. By developing a strong, standardized process taxonomy, Jeff unlocked the key to agility, speed, and resilience across the enterprise. 

Too often, shared services teams are held back by fragmented processes, inconsistent data, and legacy mindsets. This session will show you how to turn that around—starting with the building blocks. 

Jeffrey DeWolf

Director, Global Process Office
Tetra Pak Group

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Your outsourcing provider isn’t just a vendor — they’re an extension of your team. This session explores how shared services leaders can elevate their outsourcing relationships by focusing on skills alignment, transparent communication, and collaborative success metrics. Learn how to build trust, navigate disruption, and co-develop talent strategies that support automation, GenAI, and operational excellence.

Robert Lynch

Director Finance Operational Excellence
Ahold Delhaize USA

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Debbie DeSalvo

Director, Americas R2R Controller
Astellas Pharma

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Derek Aranda

Supply Chain Leader
Belexim LLC

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Once automation is in place, where do AP and P2P leaders go next? 

This fireside chat brings together two experienced shared services leaders — Richard Cardone and Jairo Sancho — for a candid conversation about evolving accounts payable beyond process efficiency. They’ll explore how AP can serve as a data intelligence hub for the broader business, and what it takes to shift mindsets, systems, and structures to make that happen. 

While Jairo brings firsthand perspective from Align Tech’s automation journey, Richard adds strategic insight on how mature P2P functions are now fueling decision-making across procurement, finance, and risk. 

Jairo Sancho

Director, Finance Shared Services
Align Technology

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Richard Cardone

Director, P2P
Veritiv

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Guru Mohan

Vice President, Global Procurement, P2P
Toast

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Imagine no more manual data entry, lightning-fast processing, and fewer supplier inquiries. That’s the reality AECOM achieved when they implemented a self-service supplier invoice portal—transforming their P2P function and empowering suppliers to become true partners in the process. With 90% of invoices now submitted through the portal and over 25,000 handled monthly, the result was faster processing, fewer errors, and a 20% drop in help desk calls.   

This session will show how empowering suppliers with real-time visibility and self-service tools can reduce friction, boost compliance, and free up your team for more strategic work—while strengthening supplier relationships and eliminating the endless “where’s my payment?” calls. 

Jeff Hoffman

S2P, Operations Director & Transformation Lead
AECOM

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Too often, change management is treated as an afterthought—kicking in after the technology implementation is underway. This session flips that script. Drawing from real-world experience at Bosch, we'll explore how inclusive, people-centered change practices can dramatically improve technology adoption and long-term success.  

You’ll learn how to build a diverse coalition of impacted employees—from plant sites to the corporate office—before requirements are finalized. Discover how bringing together voices from across roles and levels, early involvement in requirement gathering, and flexible, user-informed communication strategies help reduce resistance and increase buy-in.  

From engaging stakeholders early to tailoring messaging by role and work environment, this session provides a roadmap for embedding change leadership into every phase of your transformation journey. 

Rhea Bauer

Senior HR IT Digital Consultant
Bosch

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John Wilke

Senior Vice President, Enterprise Technology and Digital Enablement
Zachry Group

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In today’s Shared Services environment, data isn’t just about reporting—it’s about revealing opportunity. In this session, Mina Gindi will explore how targeted data analysis within invoice distribution and order-to-cash (O2C) processes can uncover inefficiencies, enhance service delivery, and generate measurable business value. From building dashboards that drive decision-making to crafting data stories that resonate with leadership, this session will show how to turn transactional data into strategic insight. Attendees will walk away with practical methods for visualizing performance, aligning metrics to executive priorities, and using data to prove—and elevate—the value of Shared Services across the enterprise. 

Mina Gindi

Global Director of Finance - Shared Services
National Oilwell Varco

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Standardizing Record to Report processes across global organizations is a critical endeavor to ensure consistency, improve performance, and mitigate risks in today's interconnected business environment. This session will delve into the multifaceted challenges and strategic approaches involved in establishing a unified R2R framework. We will explore the development of globally applicable process maps, standardized templates, and consistent data definitions, enabling organizations to achieve a harmonized approach to financial reporting across diverse geographic regions. 

Matt Lorey

Director, R2R Shared Services
CRH

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Yvonne Swiatek-Marcinkiewicz

Global R2R Director
ADM

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Effective workforce management is critical to the success of Shared Services organizations striving to meet evolving business demands while controlling costs. This session will explore strategies and best practices for forecasting workload, scheduling talent, managing capacity, and maintaining high service levels—all within the unique operational environment of Shared Services.

Learn how to leverage technology, data analytics, and flexible staffing models to enhance workforce agility and optimize resource allocation. We’ll also dive into approaches to boost employee engagement and reduce burnout in high-volume, fast-paced service centers.

Whether you’re tackling fluctuating demand, remote/hybrid team challenges, or striving to improve performance metrics, this session offers actionable insights to transform your workforce management into a competitive advantage.