Many finance organizations have invested in automation to improve efficiency, reduce manual effort, and standardize processes. Yet despite that progress, bottlenecks, exceptions, fragmented workflows, and growing complexity continue to slow performance. The reality is clear: automation solved part of the problem, not all of it. This session explores why the next phase of transformation is being shaped by AI GBS, operating models where intelligent systems execute, coordinate, and continuously improve back-office work across finance functions.
From accounts payable and reconciliations to controls, reporting, and exception handling, learn how leading organizations are moving beyond isolated tools to AI-powered finance operations built for speed, accuracy, and scale. We'll discuss where the gaps remain after automation, how to identify the right opportunities for AI, what it takes to set up AI GBS in practice, governance considerations, and the business outcomes leaders should expect. For shared services, GCC, and finance transformation leaders, this session offers a practical roadmap for what comes after automation.