Siva Moduga

Co-Founder & CEO Supervity

Main Day Two, Wednesday, September 16, 2026

1:00 PM Case Study | Automation Was Step One. AI GBS is What Comes Next.

Process excellence isn't a one-time project, but an ongoing discipline. This session explores how leading shared services teams are building a culture of continuous improvement and using AI to accelerate it:

How to establish process best practices that aren't static, building in the ability to refine and improve workflows in real time as your team executes
How AI can support ongoing process improvement, surfacing inefficiencies and opportunities as they emerge rather than waiting for a periodic review
How to turn continuous improvement insights into automation priorities, so your tech investments evolve alongside your processes
Practical strategies for embedding an "always improving" mindset across teams, so process excellence becomes part of daily operations, not a separate initiative

Check out the incredible speaker line-up to see who will be joining Siva.

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