Site Tour Experiences: Experian and VMware Shared Services Centers of Success

Dive deep into the world of shared services with two unparalleled site tour experiences. Journey with us to the heart of innovation and excellence as we unveil the inner workings of two industry giants: Experian's Shared Services Center and VMware's LATAM Shared Services Center. These transformative tours offer a rare opportunity to witness firsthand the operational brilliance and technological advancements that set these centers apart. Engage in enlightening discussions, network with industry leaders, and gather invaluable insights that can propel your organization to new heights. This is an exclusive opportunity to benchmark against shared services centers of success. Don't miss out on this unique chance to explore the future of shared services.

• Date/Time: Both Experiences are on Tuesday, October 10th - Meet in the lobby at 2:15pm, Site Tour at 2:30 - 4:00pm
• Price Point: $199.00 

Act fast! You have the opportunity to select one of the two tours, and each one has limited availability, so email us when you decide which experience you want to attend!

Site Tour Experience: Experian's Shared Services Center

Join us for a unique glimpse into Experian's revolutionary Shared Services Center. Discover our technologically advanced center, highlighting Experian's global dedication to excellence.

Tour Highlights:

• Customer Service: Observe our busy call center achieving impressive results with fast response times, high service levels, and a focus on first-call resolutions. Experience our innovative tier 0 support system.
• Specialized First Point of Contact: Explore the essential areas of Payroll, Compensation, Employee Relations, and Benefits, led by our skilled professionals providing top-notch support and expertise.
• HR Operations: Delve into the integrated world of HR Master Data, Organizational Management, Talent Acquisition Services, and Benefits & Pension. Witness our commitment to excellence through interactive metric boards.
• Payroll Operations: Understand the transformational process behind our in-house payroll operation, a key component of our Shared Services Center.
• HR Services Support: Discover the critical roles of quality assurance, workforce optimization, knowledge management, reporting, governance, and project management within our HR ecosystem.

Site Tour Experience: VMware's Shared Services Center

Experience an immersive tour into the heart of VMware's LATAM Shared Services Center, a dynamic hub poised to redefine the way contact centers operate.

Tour Highlights:

• Team Member Satisfaction: A comprehensive overview of our team member satisfaction program and its ambitious objectives.
• Training & Quality: Delve into the intricacies of our training and quality enhancement programs, which form the bedrock of our operational excellence.
• Disaster Planning: Gain an understanding of our disaster planning and robust business contingency strategies, ensuring uninterrupted service even in the face of adversity.
• Process Automation: Explore the fascinating realm of process automation, where efficiency takes center stage, driving us toward unparalleled effectiveness.

Reserve Your Spot:

Intrigued by these exclusive experiences? Email us to register for one of these transformative journeys.