The Handbook for Modern GBS Scope Expansion: Evolving Shared Services Beyond Cost Centers in 2026 and Beyond

Did you know that 81% of GBS leaders say growing their shared services function is now essential to staying relevant?

As Global Business Services evolves at record speed, scope expansion has become the key to unlocking enterprise-wide value beyond cost savings. This Handbook unpacks the trends, strategies, frameworks, and real-world case studies shaping the next era of GBS maturity.

What You'll Learn

• Why scope expansion matters: most GBS organizations plateau after 30% in savings within 3 years, this Handbook shows how leaders escape that "chasing the 1%" trap.
• Which functions are moving into GBS now: 51% have brought procurement in-house, plus supply chain (29%), real estate (20%), and unconventional examples like clinical trials and engineering.
• How to decide what belongs in GBS: a two-part framework for evaluating work at the activity level, who should do it, and where it should be done.
• How to build buy-in and overcome resistance: field-tested tactics for reframing scope expansion as partnership, not a takeover.
• Real examples of high-value scope expansion: how Siemens scaled an 800-person engineering team into GBS, and Kimberly-Clark brought clinical trial analytics in-house.

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