Boris Shibayama

Building a capability center is about far more than transferring processes. The most successful organizations establish a clear operating model, develop strong local leadership, and create capabilities that deliver strategic value from the very beginning. Drawing on the experience of launching a specialized capability center for a global healthcare organization headquartered in Japan, this session explores how to build a foundation that supports long-term growth, earns stakeholder confidence, and positions the center as an extension of the business rather than a back-office function. 

Key Takeaways: 

• Develop a roadmap for launching a capability center that aligns with enterprise objectives and local market strengths 
• Build governance, talent, and stakeholder engagement strategies that establish credibility from the outset 
• Avoid common startup challenges that delay growth, reduce service quality, and limit future expansion opportunities