This session offers a compelling opportunity for professionals in the LATAM region to glean valuable insights from the distinguished Vice President of the Mexico Business Services Hub at PepsiCo. This session delves into the pivotal correlation between employee experience and client satisfaction within the shared services landscape. Through a comprehensive examination of tangible case studies and industry best practices, participants will explore actionable strategies to amplify employee engagement, streamline processes, and cultivate a customer-centric organizational culture. By implementing these practical techniques, attendees will be empowered to elevate the employee experience, leading to superior service delivery and, ultimately, enhanced client experiences.