Francisco Mondragon

As global economic pressure and business expectations intensify, LATAM shared services & GBS leaders must find new ways to increase output without expanding resources. This session explores how top organizations optimize operating models, streamline service delivery, and leverage existing capabilities to drive greater efficiency. Attendees will gain insight into how leading centers align priorities, eliminate redundancies, and scale impact across functions. The discussion highlights how disciplined execution and strategic focus enable sustainable performance gains in a constrained environment.

Key Takeaways

• Identify cost optimization levers that drive efficiency without compromising service quality
• Align service portfolios with evolving business priorities to maximize impact
• Apply performance management techniques to continuously improve output and productivity