Freddy Ussa

Shared services leaders are under increasing pressure to demonstrate their contribution to the business in ways that extend beyond traditional cost reduction. As organizations evaluate where to invest, outsource, or transform, leaders must clearly articulate how shared services improve decision-making, enhance stakeholder experience, and accelerate enterprise transformation. This session explores how to redefine value and communicate it in terms that resonate with executive sponsors.

Key Takeaways:

Develop metrics that measure business impact, customer experience, and strategic contribution

Build compelling narratives that secure executive support and continued investment

Align shared services objectives with broader organizational priorities

Freddy Ussa, Shared Services Center Director

Grupo Energía Bogotá S.A. ESP