Gaby de Villafañe

Regional People Operations Sr Manager Mercado Libre

Main Conference Day One, Tuesday, 13 October, 2026

15:20 Lightning Round – Agentic AI Showcase: People Chat Transforming HR Service Delivery with an Internal GenAI Assistant

This Lightning Round Session will demonstrate how Mercado Libre's People Chat, an internally developed GenAI virtual assistant, is transforming HR service delivery at enterprise scale. Built through a partnership between the company's technology and People Operations teams, People Chat serves as the first point of contact for employees by answering HR questions, supporting time-off management, and completing employee transactions through integration with internal systems. Attendees will learn how a strong knowledge foundation, a tiered support model, and close collaboration between business and technology teams enabled the solution to resolve millions of employee inquiries while delivering measurable improvements in efficiency, employee experience, and operational performance.

Check out the incredible speaker line-up to see who will be joining Gaby.

Download The Latest Agenda

In Partnership With:

QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com