Latin American Shared Services & Outsourcing Week Conference
George Penton
Partner ScottMaddenGeorge Penton brings extensive experience leading large teams on complex transformation projects. He is a specialist in the areas of business process transformation, post-merger integration, change management, technology implementation, and shared services implementation and optimization projects. He also has significant experience as a practitioner having led large finance and accounting, human resources/payroll shared services, and IT and customer contact center operations teams for several large, global organizations.
WORKSHOP DAY, MONDAY, OCTOBER 20, 2025
8:00 AM WORKSHOP A: Shared Services: From Building Blocks to Breakthroughs
Shared Services in Latin America are evolving fast. For many organizations, the first challenge is designing a solid foundation — defining scope, building governance, and achieving cost savings. But the real opportunity lies ahead: how to transform Shared Services into a driver of speed, accuracy, and business insight. In this workshop, we’ll cover both ends of the spectrum. For those just getting started, we’ll demystify the fundamentals of building a high-performing Shared Services model. For the more mature, we’ll explore how advanced automation and AI are already reshaping service delivery — and we’ll demonstrate live prototypes that show what’s possible today. Whether you’re in “Shared Services 1.0” mode or pushing into 2.0, you’ll walk away with a clear playbook for where to begin, what to avoid, and how to leap ahead. This isn’t about buzzwords — it’s about how to design, scale, and transform Shared Services for what comes next.
Check out the incredible speaker line-up to see who will be joining George.
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