Graeme Hastings

Senior Vice President, GBS Strategy and Transformation and Mexico City Capabilit Warner Bros. Discovery

Main Conference Day One, Tuesday, 13 October, 2026

17:00 Expanding Beyond the Core: What Functions Should Shared Services Tackle Next?

As shared services organizations mature, the greatest opportunities for impact often lie beyond traditional functions such as HR, IT, Finance, and Procurement. This session explores how leaders are identifying new service opportunities, building robust business cases, and using automation to deliver measurable value across the enterprise. Through practical examples, including the digitization of operations that generated 30–40% savings, attendees will learn how to shift the conversation from productivity alone to strategic business outcomes.

Key Takeaways:

Identify high-value services outside traditional shared services scope that are ready for centralization and automation

Build compelling business cases that secure stakeholder support and investment for new services

Demonstrate measurable value through cost savings, efficiency gains, and stronger business alignment

Graeme Hastings, Senior Vice President, GBS Strategy & Transformation Mexico Capability Center, Warner Bros. Discovery

Check out the incredible speaker line-up to see who will be joining Graeme.

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