Graeme Hastings

Go behind the scenes of world-class shared services operations.

Gain exclusive access to the inner workings of top-performing Shared Services and GBS organizations through SSOW’s curated Site Tour Experience. Designed for transformation leaders and operational executives, these small-group visits offer a rare opportunity to see strategy in action—and ask the questions you can’t ask in a keynote.

Each experience includes:

• Live walkthroughs of the host’s delivery hubs, service centers, or innovation labs
• Candid conversations with functional leaders driving change in digital, talent, and process excellence
• Actionable insights into service design, operating models, and transformation journeys

If you're looking to validate ideas, spark inspiration, or benchmark your next move, this is your front-row seat.

Space is limited. Reserve your spot or inquire about upcoming hosts.