Latin American Shared Services & Outsourcing Week Conference
John Francis
Partner ScottMaddenJohn Francis is a partner within the Corporate & Shared Services practice and the Energy practice at ScottMadden. He leads the supply chain practice and has deep experience in P2P, O2C, category management, sourcing strategy, operational procurement, logistics, transportation, inventory management, and materials management.
WORKSHOP DAY, MONDAY, OCTOBER 20, 2025
8:00 AM WORKSHOP A: Shared Services: From Building Blocks to Breakthroughs
Shared Services in Latin America are evolving fast. For many organizations, the first challenge is designing a solid foundation — defining scope, building governance, and achieving cost savings. But the real opportunity lies ahead: how to transform Shared Services into a driver of speed, accuracy, and business insight. In this workshop, we’ll cover both ends of the spectrum. For those just getting started, we’ll demystify the fundamentals of building a high-performing Shared Services model. For the more mature, we’ll explore how advanced automation and AI are already reshaping service delivery — and we’ll demonstrate live prototypes that show what’s possible today. Whether you’re in “Shared Services 1.0” mode or pushing into 2.0, you’ll walk away with a clear playbook for where to begin, what to avoid, and how to leap ahead. This isn’t about buzzwords — it’s about how to design, scale, and transform Shared Services for what comes next.
Check out the incredible speaker line-up to see who will be joining John.
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