Juan Espinoza

Director of Financial Shared Services Hyatt Hotels Corporation

Main Conference Day One, Tuesday, 13 October, 2026

10:15 AM [Sp] Panel: Building, Retaining, and Partnering for Talent Success in LATAM Shared Services

As competition for talent intensifies across LATAM, shared services leaders must go beyond traditional hiring strategies to build sustainable, resilient workforces. This panel explores how organizations attract the right talent, retain high performers, and effectively collaborate with unions to create stable, high-functioning environments. Panelists will share how they balance business objectives with workforce expectations, strengthen labor relations, and design talent strategies that drive long-term value.

Key Takeaways

Talent acquisition: Compete for critical skills with approaches suited to different labor markets across LATAM.
Development, reskilling, and upskilling: Prepare employees for evolving services and build future leaders through practical experience.
Retention: Improve engagement and workforce stability through visible career paths, internal mobility, flexibility, and continuous development.

Check out the incredible speaker line-up to see who will be joining Juan.

Download The Latest Agenda

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