Kishore Reddy

Chief Strategy Officer ProHance

Main Conference Day One, Tuesday, 13 October, 2026

12:40 PM The Productivity Control Room: Running Shared Services and BPO Operations in the Age of AI

Why next-generation operations visibility is now a competitive necessity, and how to get there:

Most shared services and BPO leaders can tell you AI agents are already doing work in their operation. Far fewer can say how much work those agents did last week, or what their people did with the time freed up. That gap matters more every quarter. Clients are moving from paying per FTE to paying for outcomes, and LATAM centers are taking on more global delivery.

This session looks at what it takes to run a workforce made up of people and AI when most management tools still assume a purely human one. Kishore P Reddy, Co-founder and Chief Strategy Officer at ProHance, introduces the Productivity Control Room: a real-time view of capacity, workflow and AI's actual contribution. He then lays out a practical three-phase path from an honest baseline to predictive, data-backed decisions on where to automate and where to redeploy people.

Check out the incredible speaker line-up to see who will be joining Kishore.

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