Transformation initiatives can be terrifying to employees who fear the loss of their

jobs to automation, but their greatest fears can also be their biggest assets. This session will explore the interconnectedness of organizational transformation and employee engagement in shared services centers. We aim to equip attendees with the knowledge and tools needed to drive successful transformation initiatives while keeping employees engaged and motivated. Participants will learn from leading experts about best practices for achieving business process improvements, implementing digital technologies, and fostering a culture of innovation within shared services. Additionally, attendees will gain insights into strategies for bolstering employee engagement, developing talent, and creating a positive workplace environment.