Rodrigo Ortegón

As organizations continue to modernize their workforce strategies, many are fundamentally rethinking the role of HR. Leading organizations are moving transactional activities away from traditional HR teams and into capability centers, self-service models, and technology-enabled channels. This shift allows HR professionals to focus on higher-value activities while empowering managers and employees with the tools they need to solve issues independently. In this session, explore how one organization accelerated its People Operating Model transformation and successfully aligned people, processes, and technology to create a more scalable and strategic HR function. 

Key Takeaways: 

• Determine which activities belong within HR, capability centers, managers, and self-service channels  
• Create organizational alignment around new roles, responsibilities, and service delivery models  
• Drive adoption of new ways of working while improving the employee experience and operational efficiency