Rodrigo Reygadas

Rodrigo Reygadas

Site Leader, McDonald's Capability Center McDonald's

Workshop Day, Monday, 12 October, 2026

14:30 Leave for McDonald's Site Tour

Join us for an exclusive behind-the-scenes tour of McDonald's Global Office in Mexico City, hosted within a co-working environment. This visit offers a rare opportunity to see how a major global brand has rapidly built and scaled a shared services capability without committing to a long-term, high-cost real estate footprint.

Attendees will:

· Explore a flexible co-working–based model

See how McDonald's has used a co-working setting to grow from a small office into a full-floor operation, aligning space expansion with headcount growth and business demand while avoiding the risks of a traditional 10-year lease.

· Understand the real-world pros and cons of co-working for shared services

Hear candid insights on what works well (speed to launch, ease of scaling, outsourced workplace services) and the trade-offs (security, access control, limitations on customization) that leaders must manage when operating in a shared environment.

· Learn how to plan for the transition to permanent space

Gain perspective on how McDonald's is using its co-working experience and improved headcount visibility to inform budgeting, design, and timing for an eventual permanent site avoiding over- or under-investment.

This tour is ideal for leaders considering co-working or satellite locations for their shared services or capability centers, and who want a practical, unvarnished view of how this model works in day-to-day operations—what it enables, where it constrains, and how to make it a strategic stepping stone to a more permanent solution.

Main Conference Day Two, Wednesday, 14 October, 2026

14:00 Panel: Building the Next Generation of Shared Services Leaders

As shared services evolve, organizations must develop leaders who can navigate complexity, drive transformation, and lead across functions. This panel brings together experienced executives to discuss how they identify and cultivate future leaders within their organizations. Panelists will share approaches to leadership development that emphasize adaptability, strategic thinking, and cross-functional collaboration. The session will also explore how to prepare emerging leaders for the demands of an increasingly dynamic GBS environment.
Key Takeaways
Identify the critical competencies required for next-generation leadership
Design leadership development programs that accelerate readiness and capability
Foster a culture of continuous learning and cross-functional exposure
 

Check out the incredible speaker line-up to see who will be joining Rodrigo.

Download The Latest Agenda