Valeria De Nardis

As shared services organizations mature, the challenge is no longer defining global standards—it is ensuring those standards are executed effectively within local operating environments. This session explores how leading organizations are maintaining global consistency while empowering site-level teams to adapt, innovate, and leverage local ecosystems. With experience from Costa Rica's evolving shared services landscape, this discussion highlights how organizations can unlock value from local institutions and capabilities that are often underutilized in global operating models.

Key Takeaways:

Align global process ownership (GPOs) with flexible local execution models that reflect market realities

Identify and leverage local institutions, partnerships, and capabilities to strengthen shared services delivery

Build a culture that balances global standardization with local empowerment and innovation