Wilkerson Gomes

Head of Global Shared Services SAM RHI Magnesita

Main Conference Day One, Tuesday, 13 October, 2026

12:40 Winning Stakeholder Trust During Transformation

Even the strongest transformation strategies can fail without stakeholder confidence. Shared services leaders must manage resistance, address concerns proactively, and establish credibility across business units. This session examines how to strengthen partnerships and maintain trust during periods of operational change, automation, and expansion.

Key Takeaways:

Create stakeholder engagement frameworks that build alignment and accountability

Respond effectively to setbacks and maintain confidence during change

Position shared services as a collaborative partner rather than a centralized mandate

Check out the incredible speaker line-up to see who will be joining Wilkerson.

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