The #1 Shared Services Event in Latin America

Latin America Shared Services & Outsourcing Week Conference

October 11 - 13, 2027

Location TBD

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Shared Services & Outsourcing Week Conference

¡Todo Tiene que Evolucionar! Impulsando el Talento, la Tecnología y el Valor en LATAM

Everything Must Grow! Scaling Talent, Technology & Value in LATAM

Welcome to the new era of shared services where growth is the mandate. At SSOW LATAM, the region’s most prominent shared services leaders all come together with one goal in mind: to scale out what matters most. Talent, Technology, and Enterprise Value.

Built for LATAM and Caribbean shared services, GBS, and Center of Excellence executives, this conference is where ambition and creativity turn into bold value-driven action. Leaders will question old operating models, accelerate digital maturity, and unlock new ways to deliver measurable business impact across the enterprise.

Join a powerful community of LATAM shared services and GBS decision-makers who are redefining the region’s role on the global stage. SSOW LATAM is a highly curated networking event designed for leaders navigating rapid growth, rising expectations, and the shift toward automation-driven operating models. Through real-world strategies, practical use cases, and peer-led insights, attendees will discover smarter ways to scale operations, accelerate transformation, and deliver measurable enterprise value in today’s fast-moving business environment.

View Event Guide

Conozca a Nuestros Ponentes Visionarios

2026 Visionary Speakers Include

Natalie Montero

Business Development Director

Thermo Fisher Scientific

Erika Beltran

VP PepsiCo America & Europe Control Shared Service Center

PepsiCo

Liliana Becerril Ovalle

VP, Shared Services Global

Grupo Bimbo

Hector Alderete

Head of Global Business Services, Americas

Kerry

Xavier Rodriguez

Former Director, Shared Services

Elanco

Freddy Ussa

Director, Shared Services

Grupo Energía Bogotá

Carlos Reyes Duque

Head of HR Services NORAM & Spanish LATAM

Circana

Rodrigo Reygadas

Site Leader, McDonald's Capability Center

McDonald's

Omar Ríos

VP, Global Business Services Site Lead

Estee Lauder Companies

Francisco Mondragon

Director of Finance CBS | SSC

Michelin

Graeme Hastings

SVP, GBS Strategy and Transformation and Mexico City Capability Center Leader

Warner Bros. Discovery

Thiago Marchi

Sr. Director Operations, Head of Global Capability Center Mexico

The Kraft Heinz Company

Josue Ortiz

Engagement Center Operations Manager

British American Tobacco

David Correa

VP, Shared Services

AutoZone

Jonatas Santos

Sr. Manager, Digital Transformation & Innovation

Bosch Latin America

Amanda Sá

Director, Digital Transformation & Innovation

Bosch Latin America

André Bertolin

Global Business Service Regional Leader Latin America

Bosch Latin America

Ivan Mahecha

Americas Strategy & Innovation Director

Adidas

Marcos Leitao

Sr. Director, GBS Network & Strategy, Controls and Compliance

Mars

Juan Espinoza

Director of Financial Shared Services

Hyatt Hotels Corporation

Mariana Canales

Director, Client Solutions | Mexico

Warner Bros. Discovery

Federico Alvarez Monge

Delivery Director, Business Services

Bridgestone Americas

Wilkerson Gomes

Head of Global Shared Services SAM

RHI Magnesita

Aranzazu López

Head of Operations HR Service Delivery, Head of Local HR

Lufthansa Global Business Services

Juan Carlos Avila

Regional Director, Financial Reporting and Accounting-LACAR & AGS Alcon Global

Alcon

Gonzalo García

Global HR Shared Services Director

Ternium

Claudia Baqueiro

LATAM SSC R2R Director

PepsiCo

Rodrigo García

Platforms & Solutions Director - Americas People Solutions Lead

PepsiCo

Flavio Hecht

Managing Director of Global Capability Center

Astellas Pharma

Elsa Aguirre

People Experience & Operations LATAM Sector Lead Senior Director

PepsiCo

Boris Shibayama

People Services Americas Region Lead

Astellas Pharma

Diego Perez

Head of GBS & Head of Finance

Sgs

Libertad (Libi) Arjona

Sr. Director People & Culture Mexico & Panama

Warner Bros. Discovery

Miguel Castillo

Sr. Manager HR, GBS Hub (Americas)

Adidas

Marco Almada

Managing Director | Cash Management

BBVA

Valeria De Nardis

Operations Director for Latin American

Kimberly-Clark Corporation

Gaby de Villafañe

Sr. Manager, Regional People Operations

Mercado Libre

Alejandro Barcenas

Director SSC/GBS

ACESCO

Felipe Oroz

Sr. Manager, People System

Mercado Libre

Ezequiel Rizzo

Project Director

Chazey Partners

Ariel Albasetti

Treasury, Collections, and Accounts Receivable Manager

Veolia Argentina

George Penton

Partner

ScottMadden

Brad Dement

Partner

ScottMadden

John Francis

Partner

ScottMadden

Monica Avila

Director LATAM

Chazey Partners

Kishore Reddy

Chief Strategy Officer

ProHance

Ric Ruiz Esparza

Principal CS Manager Americas

SideTrade

Madhavi Isanaka

Chief Digital Officer

Adani Cement

Veronica Monzon

Site Controller Finance & Accounting & R2R Manager, Costa Rica SSC

Equifax

Victor Becho

Shared Services Director

Afya

View All Speakers

Mucho Más que una Conferencia

More Than Just a Conference

Tour a Leading LATAM Service Center

In 2026, we went behind the scenes at Warner Bros. Discovery and McDonald’s Global Office in Mexico City, exploring how leading organizations drive innovation, collaboration, and operational excellence through technology and automation. Our exclusive Site Tours gave attendees the opportunity to connect directly with site leaders and experience these world-class operations firsthand.

Celebrating Excellence in GBS & Shared Services

Join your peers at the 2027 SSON Latin American Impact Awards to honor the teams and leaders redefining automation, HR, finance, and process improvement. Discover the organizations setting new benchmarks for innovation and business impact.

Prove & Elevate Your GBS Value

Walk away with new KPIs, stakeholder engagement strategies, and real examples that position shared services as a strategic partner driving measurable business outcomes. View the Event Guide.

Continue Your Professional Development

Immerse yourself in sessions and earn up to 13 valuable Continuing Professional Education (CPE) professional credits.

Descubra Nuevas Posibilidades

Discover What’s Possible

Explore everything happening at SSOW LATAM with the official Event Guide, featuring the full agenda, Workshops, industry-leading speakers, attendee demographics, expert advisory board, and networking opportunities taking place this October in Mexico City.

It’s your go-to resource for planning your onsite experience and discovering what makes SSOW LATAM the region’s premier shared services & GBS event.

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Conozca la Opinión de Asistentes Anteriores

Hear from Past Attendees

It was a great and insightful experience to learn from other companies, exchange ideas, and discover best practices that can inspire us to transform the way we think and create more value.

Saint-Gobain

Accounting Manager

Great organization of the event! Eye opening agenda, leaving with great ideas and a new mindset.

Regal Rexnord

Accounting Manager

Excelente experiencia y muy valiosa toda la información que me llevo. (Excellent experience, and all the information I take away is very valuable)

ICASA

Corporate Payment Manager

Great opportunity to share experiences, see trends and future industry demands.

Alcon

Regional Director of Financial Reporting and Accounting-LACAR & Head of AGS Alcon Global Services – Mexico

It was a great and insightful experience to learn from other companies, exchange ideas, and discover best practices that can inspire us to transform the way we think and create more value.

Saint-Gobain

Accounting Manager