Blueprints of Excellence: Award-Winning Shared Services Case Studies

Discover what makes shared services truly award-winning. SSON’s latest feature showcases how the world’s best Shared Services & GBS organizations turn ambition into measurable impact — through innovation, bold storytelling, and purpose-driven transformation.

Inside the Blueprints of Excellence

• Transform with Relevance & Storytelling – Judges like Tom Nesteruk, Jana Vondran, and Jo Anne Dimitriou, reveal how innovation and narrative go hand in hand, encouraging submissions that go beyond data to tell a story of impact and creativity.
• Siemens – Change Management & Business Transformation Impact Award – Agile “Hub Model” delivered 4.4% customer value growth and $7.4M in savings.
• SLB – Automation Impact Award – Achieved 70% PO automation, 22% cost reduction, and a 400 bps engagement lift.
• T-Mobile & Infosys BPM – Customer Centricity Impact Award – Reduced query turnaround by 55%, saved $600K annually, while maintaining 99% SLAs.
• Johnson & Johnson – Process Improvement & Value Creation Impact Award – Centralized 50+ policies, driving $126M in savings and $100M positive cashflow.

Each story brings to life the bold thinking, creativity, and measurable results that define shared services excellence — proving that transformation isn’t just about efficiency, it’s about people, progress, and purpose.

Fill out the form to the right or click here to have your copy emailed to you and discover what award-winning shared services look like in action!