2026 Keynotes


Erin Brockovich
Erin Brockovich
Advocate, Author & President
Brockovich Research & Consulting
Eckard Eberle
Eckard Eberle
CEO, Siemens Global Business Services
Siemens
Kim Skanson
Kim Skanson
SVP, Global Business Services
Cencora Business Services

SSOWomen's Day Speakers


Maria Janssen
Maria Janssen
Chief Transformation Officer
Allianz SE
Gillian Barton
Gillian Barton
VP, Global Delivery Operations
OTIS
Jazmin Alvarado
Jazmin Alvarado
VP, Global Services
Grupo Bimbo
Katya Reuk
Katya Reuk
Principal, Organizational Strategy
PwC
Liz Evans
Liz Evans
Principal
PwC
Amy Wang
Amy Wang
Head of Human Resources and HR Shared Services, Americas
Mercedes-Benz North America Corporation
Vandana Khanna
Vandana Khanna
VP, Digital Finance Transformation
MetLife
Elizabeth Carter
Elizabeth Carter
CEO
Aappeal LLC
Mercedes Sullivan
Mercedes Sullivan
EVP of People, Culture, and Communications
McKinley Companies
Erin Vincent
Erin Vincent
Vice President of Global Business Services
Sonoco
Joya Carmichael
Joya Carmichael
Chief Administrative Officer
The MLC
Amber Kempton
Amber Kempton
SVP, Enterprise Business Operations (QTC)
CDW-G
Amy Bare
Amy Bare
Sr. Director, Global Business Services Strategy & Global Delivery Network
Kimberly-Clark
Stephanie Ernsting
Stephanie Ernsting
Senior Director of Human Resources Shared Services for North America
Amcor
Kim Greenwood
Kim Greenwood
Sr. Director of Global Business Services
Kimberly-Clark
Sanjay Thirumalai
Sanjay Thirumalai
Chief Global Delivery Officer
Stout
Rina Desai
Rina Desai
VP, Strategic Planning
Panasonic North America
Jules Andrew
Jules Andrew
Chief Business Services Officer
Colgate Palmolive

Agentic AI in Shared Services Bootcamp Speakers


Christof Fahr
Christof Fahr
Global Lead, GBS Productivity and Value Creation
Siemens
Prashant Kelker
Prashant Kelker
Partner, Americas Consulting & CSO
ISG
Amanda Sá
Amanda Sá
Director, Digital Transformation & Innovation
Bosch Latin America
Brad Meador
Brad Meador
Director, Digital Transformation
USA TODAY Co.
Robert Phillips
Robert Phillips
VP Business Transformation
Well Health Technologies
Aruna Katakamsetti
Aruna Katakamsetti
Senior Director, Global Finance Services
Astellas Pharma
Jonatas Santos
Jonatas Santos
Sr. Manager, Digital Transformation & Innovation
Bosch Latin America
Hector Alderete
Hector Alderete
Head of Global Business Services, Americas
Kerry
April Russo
April Russo
VP, Compliance & Transformation
USA TODAY Co.
Jesús Villalobos
Jesús Villalobos
Process Enablement GBS Americas
Kerry
Naomi Secor
Naomi Secor
Global Managing Director
The Shared Services & Outsourcing Network
Marshall Tokheim
Marshall Tokheim
VP, GBS Business Transformation Leader
Ecolab
Valquir Correa
Valquir Correa
VP, Corporate Finance
Baha Mar
Brian O'Neil
Brian O'Neil
Sr. Director of Shared Services for North America
TD Synnex
CK Taneja
CK Taneja
SVP, AI Strategist
Northern Trust
Claudia Armenta Rentería
Claudia Armenta Rentería
Global Process Owner, Procure to Pay
CEMEX
Gustavo Rissola
Gustavo Rissola
Sr. Director
Mercado Libre
Javier Bravo
Javier Bravo
FinOps Sr. Manager, PTP
Mercado Libre
Francisco Rico
Francisco Rico
Sr. Manager
Mercado Libre
Linford Dailey
Linford Dailey
Global Digitalization & Automation Leader
Bosch
Pranav Mulgund
CEO & Co-Founder
Fragment Data Technologies
Greg Goelkel
Greg Goelkel
Head of Presales
ORO Labs

2026 Speakers - Transformation Enablers


Nathan Bland
Nathan Bland
VP of Global Business Services
Pfizer
Tara Nicholson
Tara Nicholson
Principal, Deloitte Consulting
Deloitte Services LP
Karen Terrill
Karen Terrill
VP, Financial Shared Services
TEGNA
Jodi Dudley
Jodi Dudley
Head of Global Business Services
MassMutual
Amy Wirges
Amy Wirges
Global Head of Operations and Shared Services
SGS
Milena Biardzka
Milena Biardzka
Global Delivery Lead, Technical Shared Services
McCormick & Company
Srini Cherukumilli
Srini Cherukumilli
Corporate VP, Shared Services
CRH - Oldcastle APG
Raja Chaudhuri
Raja Chaudhuri
Head of GBS Service Management
Dexcom
Nikki Rodgers
Nikki Rodgers
SVP, Global Shared Services
Stagwell Global
Kristin Schooley
Kristin Schooley
Director, Order to Cash
Learning Care Group
Sanjay Thirumalai
Sanjay Thirumalai
Chief Global Delivery Officer
Stout
Michael Zill
Michael Zill
Head of Global Business Services
Vantive
Rob Bullen
Rob Bullen
Global Group Head, BAT Business Services
BAT
Ashlie Crosby
Ashlie Crosby
Senior Vice President, Global Business Solutions Center, Finance
Mastercard
Tom McFarland
Tom McFarland
SVP, Head of Customer Success Shared Services
LHH
Joaquin Garcia Smith
Joaquin Garcia Smith
HR SSC Director Americas
FLIX
Jules Andrew
Jules Andrew
Chief Business Services Officer
Colgate Palmolive
Robert Turck
Robert Turck
VP, Global Financial Shared Services
IQVIA
Elaine Desmond
Elaine Desmond
Snr. Director Enterprise Business Excellence
BJ’s Wholesale Club
Gabriel Lantos
Gabriel Lantos
Senior Director – Project LEAP Finance Transformation Lead
Bristol Myers Squibb
Kirti Talwar
Kirti Talwar
VP, Accounting Operations
Palo Alto Networks
Jeff Edwards
Jeff Edwards
SVP, Operations
Ontellus
Brandy Hulsey
Brandy Hulsey
VP, Returns & AP Solutions
McKesson
Tommy Wehry
Tommy Wehry
Organizational Effectiveness and Change Lead, Finance & Shared Services Transfor
The Estée Lauder Companies
Jakub Wojdat
Jakub Wojdat
Sr. Director, Global Head of Finance Shared Services
TE Connectivity
Chris Costa
Chris Costa
Head of Finance Transformation
Chewy
John Haynes
John Haynes
Head of Cash Cycle Management - Aon Business Services
Aon
Shane Abeyratne
Shane Abeyratne
Senior Vice President of Global Business Services
Cardinal Health
Victoria Roehrich
Victoria Roehrich
Sr. Director GBS Strategy and Transformation
Iron Mountain
Rob Bradford
Rob Bradford
VP, Global Business Services (GBS)
Kimberly Clark
AJ Wijesinghe
AJ Wijesinghe
SVP, Global Business Services
Ecolab
Stacy Hodge
Stacy Hodge
Associate Director of HR Shared Services
HelloFresh
Isaac Knoot
Isaac Knoot
VP, Global Business Services
Boston Scientific
Juan Victor Salazar
Juan Victor Salazar
CFO, Head of Strategy & Performance, Business Services
Amrize
Jacob Davis
Jacob Davis
Director, Finance Shared Services
Textron
Tage Smith
Tage Smith
VP, Head of Technology Strategy and Governance
FM Global
Donny Heaton
Donny Heaton
Sr. Director, Global Order to Cash
Boston Scientific
Johnnie Moore
Johnnie Moore
Global Logistics & Bestshoring Strategist | Advisor
The JR Moore Group, Inc
Mohan Thadani
Mohan Thadani
Sr. Director, Global Business Services
Liberty Utilities
Claudia Petrocchi
Claudia Petrocchi
Vice President of Employee Experience and Services
CSL Behring
Brian Chan
Brian Chan
VP, Finance Systems & Projects
Pet Valu
Tanuja Singi
Tanuja Singi
VP, Head of Global Business Solutions
McCormick & Company
Graeme Hastings
Graeme Hastings
SVP, GBS Strategy & Transformation & Mexico Capability Center Leader
Warner Bros. Discovery
Wolfgang Satori
Wolfgang Satori
Head of GBS Americas
Siemens
Steve Rudderham
Steve Rudderham
Head of Global Business Services
Carrier
Anotte Francois
Anotte Francois
Sr. Director, Procure to Pay
TheKey
Gillian Barton
Gillian Barton
VP, Global Delivery Operations
OTIS
Tina Robinson-Adamski
Tina Robinson-Adamski
VP, Global Business Services
Domino's
Dorcal Jiminez
Dorcal Jiminez
Sr. Director, Compliance & Operational Audit
LAZ Parking
Lyndsey Taylor
Lyndsey Taylor
Global Head of HR Operations and Transformation
Brooks Automation
Michelle Irwin
Michelle Irwin
Head of Training, Engagement, Marketing and Communications for the Americas Regi
Siemens Ag
Joe Abraham
Joe Abraham
Sr. Program Manager, GBS
Microsoft Corporation
Lisa Cox
Lisa Cox
Senior Director, Business Transformation - Finance Shared Services & ERP R2R
Xylem
Cindy Gallagher
Cindy Gallagher
Chief Accounting Officer
USA Today
Stacy Marshall
Director, HR Shared Service & Systems, People Analytics and HR Programs
Lifemark Health Group
Kyle Arnold
Chief Global Services Officer
Bon Secours Mercy Health
Marek Sobczyk
Marek Sobczyk
Global Process Owner in Record-to-Report
Siemens
Debbie Lougheed
Debbie Lougheed
Sr. Director of Shared Services
Diocese of Orlando
David Thompson
VP, GBS Commercial Services
Boston Scientific
Usha Gollapudi
Director, Finance Shared Services
NOV
Eric Manten
Eric Manten
People Services Director
AAR
Teanne Bridgewater
AR Commercial Risk Capability Center Leader
Aon
Bo Senu-Hodo
Bo Senu-Hodo
Global Source to Pay Transformation Leader
Astellas Pharma
Durga Yeluri
Durga Yeluri
Director, Performance & Profitability Optimization (P2O) CoE
Pfizer
Subhrojyoti Dey
GM Finance
Adani Group
Don Sausa
Don Sausa
VP and Country Lead, Cardinal Health International Philippines
Cardinal Health
Madhavi Isanaka
Madhavi Isanaka
SVP, Chief Digital Officer
Adani Group
Sudesh Jain
Sudesh Jain
SVP & COO (GCC)
Adani Group
James Tilk
James Tilk
Director, Solutions Strategy & Marketing
BlackLine
Maria Saggese
Maria Saggese
Global and EMEIA Global Business Services Solution Leader
Ernst & Young
Russell Malz
Russell Malz
CRO
KnowledgeLake
Patrick Thompson
Patrick Thompson
SVP, Global Customer Transformation
Celonis
Dan French
Dan French
CEO
Consider Solutions
Steve Fox
Steve Fox
Process Excellence Leader
Consider Solutions
Sam Dastoor
Sam Dastoor
Principal
Baker Tilly
Jivka Batchvarova
Jivka Batchvarova
Managing Principal
Baker Tilly
Tuhin Chakraborty
Tuhin Chakraborty
CEO & Co-Founder
Mimica
Derrick Leck
Derrick Leck
Head of Value and Solutions Consulting, North America
Medius
Robert Gallo
Robert Gallo
Product Specialist
Thomson Reuters
Hariprasad BK
Hariprasad BK
VP & Business Head – Digital Business Services
Infosys BPM Ltd
Sally Fletcher
Sally Fletcher
Head of Thought Leadership & Community
Hypatos
Diane Ma
Diane Ma
US Global Business Services Leader, Deloitte Consulting LLP
Deloitte Services LP
Aaron Veach
Aaron Veach
Executive Director of Finance Transformation
Redwood Software
AJ Rose
AJ Rose
Client Success Manager
ALTUS
Dinand Tinholt
Dinand Tinholt
Americas AI Center of Excellence Lead, Capgemini's Insights & Data Glo
Capgemini
Ranjay Marothi
Ranjay Marothi
Global Head of Americas Business Area, Capgemini’s Business Services
Capgemini
Lalitha Kompella
Lalitha Kompella
Global Head, Intelligent Automation Practice, Capgemini's Business Services,
Capgemini
Harsh Madan
Harsh Madan
Global Go-to-Market Lead for GBS, Capgemini’s Business Services
Capgemini
Ramana Bhandaru
Ramana Bhandaru
Global Head of AI, Analytics and Agentic Transformation
Capgemini
Nathanael L’Heureux
Nathanael L’Heureux
Chief Solutions Ambassador
Oversight
Troy Quick
Troy Quick
Managing Director
Accenture
Luca Van Skyhawk
Luca Van Skyhawk
CRO
Hypatos
Chas Moore
Chas Moore
Executive Partner-Transformation
Chazey Partners
Jon Knisley
Jon Knisley
Global Process AI Lead
ABBYY
Jamie Thomas
Jamie Thomas
Owner
Simplify IA
Mark Brousseau
Mark Brousseau
President
Brousseau & Associates
Urvish Khandwalla
Urvish Khandwalla
Sr. Director, Product Management, GBS Portfolio & AI
Iron Mountain
Siva Moduga
Siva Moduga
Co-Founder & CEO
Supervity
Himadri Sarkar
Himadri Sarkar
Chief Solutions Officer, Americas
TP
Sarah-Jayne Martin
Sarah-Jayne Martin
Global Senior Director, Financial Automation Solutions
Quadient
Veena Gundavelli
Veena Gundavelli
CEO
Emagia Corporation
Fuad Abdelhadi
Fuad Abdelhadi
Principal, PwC Strategy
PwC
Upjitpal Ghuman
Upjitpal Ghuman
Executive Vice President and Global Head of BPO
HCLTech
Julie Fernandez
Julie Fernandez
Global HR Advisory Lead
herronpalmer
Oscar Reitsma
Oscar Reitsma
Business Director
Transparent
Michael Cloherty
Michael Cloherty
Head of Sales
TrustPair
Jason Skaria
Jason Skaria
Chief Technology Officer
Foundever
Laura Campbell
Laura Campbell
Partner
ScottMadden
Jonathan Luk
Jonathan Luk
Partner
ScottMadden
Patricia Ferris
Patricia Ferris
Partner
ScottMadden
Henry Bell
Henry Bell
Partner
ScottMadden
George Penton
George Penton
Partner
ScottMadden
Trey Robinson
Trey Robinson
Partner and Practice Area Leader
ScottMadden
Dorian Redding
Dorian Redding
EY Americas GBS & Outsourcing Solution Leader
EY
Nitee Gupta
Nitee Gupta
Executive Director
EY
Greg Battaglia
Greg Battaglia
Partner/ Principal
EY
Sebastian Arce
Sebastian Arce
Principal and Equity Partner, Consulting
EY
Kyle Perry
Kyle Perry
Managing Director
EY
Nick Cernese
Nick Cernese
EY Global Health Sciences & Wellness Consulting Partner
EY
Tony DeNardo
Tony DeNardo
Principal Solution Advisor
SAP Concur
Pankaj Sharma
Pankaj Sharma
Head Operations
Aokah
Atul Vashistha
Atul Vashistha
Chair and CEO
Aokah
Anish Jain
Anish Jain
OTC Offering Lead, IBM Consulting
IBM
Khalid Siddiqui
Khalid Siddiqui
Global Offering Leader, Finance Operations /Business Ops, IBM Consulting
IBM
Marisela Cadenas
Marisela Cadenas
Finance & Operations Strategy Consultant
IBM
Megh Desai
Megh Desai
Managing Director, US GBS Advisory Lead
KPMG
Robert Soles
Robert Soles
Partner, Head of GBS and Outsourcing Advisory
KPMG
Shiva Jayaraman
SVP & Business Head – Consumer Industries and Brazil
Wipro
Brian Bachofner
Brian Bachofner
VP Marketing
Neuron7.ai
Ankur Dhingra
Ankur Dhingra
Chief Executive Officer
ProHance
Greg Asher
Greg Asher
Lumi AI Developer
Chazey Parners
Anjan Mukherjee
Anjan Mukherjee
VP and Americas Head, Digital Operations &Platform
Wipro
Barbara Hodge
Barbara Hodge
Global Digital Content
SSON Research & Analytics
Andrew Fuhrmann
Andrew Fuhrmann
VP of Customer Success
Basware
Uli Erxleben
Uli Erxleben
Founder & CEO
Hypatos
Zach Low
Zach Low
Chief Sales Officer
Rossum
Yogi Goyal
Global Managing Partner, Business Operations
IBM Consulting
David Borges
David Borges
VP, Operations
Ontellus
Mason Ross
Mason Ross
SVP, Operations
Ontellus
Ashley Diggs
Manager, Caregiver Experience Center,
Premier Health
Tom Sterling
Vice President of People Solutions Operations
Cox Automotive
Kort Syverson
Principal
Deloitte
Candice Sieg
Candice Sieg
Partner, Global GBS and Outsourcing Advisory lead
KPMG
Jason Rehhaut
Senior Manager
Deloitte
Libertad (Libi) Arjona
Senior Director, People & Culture
Warner Bros. Discovery
Amanda Kassler
Payroll Shared Services Manager
Otsuka America Inc.
Julie Lainesse
VP, Business Enablement & Six Sigma
McKesson
James Wells
James Wells
Senior Vice President & Global Chief Supply Chain Officer
Royal Carribean
Majella Lavin
Majella Lavin
Head of GBS
Ball Corporation
Ajay Anand
Ajay Anand
Vice President, Global Services Strategy & Transformation
Johnson & Johnson
Ashok Pai
Ashok Pai
SVP & Global Head, Enterprise Cognitive Business Operations
Tata Consultancy Services
Ajith Thomas
Ajith Thomas
Global Head, Supply Chain & Procurement Ops
Tata Consultancy Services

Meet the Advisory Board


Deborah Kops
Deborah Kops
Principal
Sourcing Change
Vijay Rao
Vijay Rao
Chief People & Places Officer
Okta
Ed Hansen
Ed Hansen
Partner
Nelson Mullins Riley & Scarborough
Jim Hankins
Jim Hankins
Executive Director, HR Shared Services
UC Davis
Laura Kennedy
Laura Kennedy
Head of Enterprise Business Services
Aon
Bill Gilet
Bill Gilet
Partner
PwC
Satish Nair
Satish Nair
SVP and Head of Client Partnership
Infosys BPM
Justin Bowers
Justin Bowers
VP, Contract Administration & Financial Services
McKesson
Shane Abeyratne
Shane Abeyratne
Senior Vice President of Global Business Services
Cardinal Health
AJ Wijesinghe
AJ Wijesinghe
SVP, Global Business Services
Ecolab
Angela Mangiapane
Angela Mangiapane
Former President, Mars Global Services
Mars
Jana Vondran
Jana Vondran
Fmr. SVP, GBS
Ingram Micro
Brad DeMent
Brad DeMent
Partner
SCOTTMADDEN
Rob Bradford
Rob Bradford
VP, Global Business Services (GBS)
Kimberly Clark
Kim Skanson
Kim Skanson
SVP, Global Business Services
Cencora Business Services
Beth Cord
Beth Cord
Vice President of BEST Human Resources Shared Services
L'Oréal
Stephen Sharlow
Stephen Sharlow
VP, Global Shared Services
Brink’s
Isaac Knoot
Isaac Knoot
VP, Global Business Services
Boston Scientific
Neeraj Manik
Neeraj Manik
VP, Senior Partner, Service Line Leader, Intelligent Business Operations
IBM
Cindy Gallagher
Cindy Gallagher
Chief Accounting Officer
USA Today

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Mar. 17-19

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