2026 Keynotes


Erin Brockovich
Erin Brockovich
Advocate, Author & President
Brockovich Research & Consulting
Eckard Eberle
Eckard Eberle
CEO, Siemens Global Business Services
Siemens
Kim Skanson
Kim Skanson
SVP, Global Business Services
Cencora Business Services

SSOWomen's Day Speakers


Maria Janssen
Maria Janssen
Chief Transformation Officer
Allianz SE
Gillian Barton
Gillian Barton
VP, Global Delivery Operations
OTIS
Jazmin Alvarado
Jazmin Alvarado
VP, Global Services
Grupo Bimbo
Liz Evans
Liz Evans
Principal
PwC
Amy Wang
Amy Wang
Head of Human Resources and HR Shared Services, Americas
Mercedes-Benz North America Corporation
Vandana Khanna
Vandana Khanna
VP, Digital Finance Transformation
MetLife
Elizabeth Carter
Elizabeth Carter
CEO
Aappeal LLC
Mercedes Sullivan
Mercedes Sullivan
EVP of People, Culture, and Communications
McKinley Companies
Sanjay Thirumalai
Sanjay Thirumalai
Chief Global Delivery Officer
Stout
Stephanie Ernsting
Stephanie Ernsting
Sr. Director of HR Shared Services - North America
Amcor
Amy Bare
Amy Bare
Sr. Director, Global Business Services Strategy & Global Delivery Network
Kimberly-Clark
Kim Greenwood
Kim Greenwood
Sr. Director of Global Business Services
Kimberly-Clark
Joya Carmichael
Joya Carmichael
Chief Administrative Officer
The MLC
Amber Kempton
Amber Kempton
SVP, Enterprise Business Operations (QTC)
CDW-G
Erin Vincent
Erin Vincent
VP, Sonoco Services (GBS)
Sonoco
Rina Desai
Rina Desai
VP, Strategic Planning
Panasonic North America
Jules Andrew
Jules Andrew
Chief Business Services Officer
Colgate Palmolive

Agentic AI in Shared Services Bootcamp Speakers


Christof Fahr
Christof Fahr
Global Lead, GBS Productivity and Value Creation
Siemens
Brad Meador
Brad Meador
Director, Digital Transformation
USA TODAY Co.
Aruna Katakamsetti
Aruna Katakamsetti
Senior Director, Global Finance Services
Astellas Pharma
Hector Alderete
Hector Alderete
Head of Global Business Services, Americas
Kerry
April Russo
April Russo
VP, Compliance & Transformation
USA TODAY Co.
Jesús Villalobos
Jesús Villalobos
Operational Excellence Lead GBS Americas
Kerry
Naomi Secor
Naomi Secor
Global Managing Director
The Shared Services & Outsourcing Network
Marshall Tokheim
Marshall Tokheim
VP, GBS Business Transformation Leader
Ecolab
Valquir Correa
Valquir Correa
VP, Corporate Finance
Baha Mar
Brian O'Neil
Brian O'Neil
Sr. Director of Shared Services for North America
TD SYNNEX
CK Taneja
CK Taneja
AI Strategist
Northern Trust
Claudia Armenta Rentería
Claudia Armenta Rentería
Global Process Owner, Procure to Pay
CEMEX
Gustavo Rissola
Gustavo Rissola
Sr. Director
Mercado Libre
Javier Bravo
Javier Bravo
FinOps Sr. Manager, PTP
Mercado Libre
Francisco Rico
Francisco Rico
Sr. Manager
Mercado Libre
Linford Dailey
Linford Dailey
Global Digitalization & Automation Leader
Bosch

2026 Speakers - Transformation Enablers


Nathan Bland
Nathan Bland
VP of Global Business Services
Pfizer
James Tilk
James Tilk
Director, Solutions Strategy & Marketing
BlackLine
Karen Terrill
Karen Terrill
VP, Financial Shared Services
TEGNA
Jodi Dudley
Jodi Dudley
Head of Global Business Services
MassMutual
Amy Wirges
Amy Wirges
Global Head of Operations and Shared Services
SGS
Milena Biardzka
Milena Biardzka
Global Delivery Lead, Technical Shared Services
McCormick & Company
Srini Cherukumilli
Srini Cherukumilli
Corporate VP, Shared Services
CRH - Oldcastle APG
Raja Chaudhuri
Raja Chaudhuri
Head Strategy & Service Management. GBS & Global Technical Support
Dexcom
Nikki Rodgers
Nikki Rodgers
SVP, Global Shared Services
Stagwell Global
Kristin Schooley
Kristin Schooley
Director, Order to Cash
Learning Care Group
Sanjay Thirumalai
Sanjay Thirumalai
Chief Global Delivery Officer
Stout
Michael Zill
Michael Zill
Head of Global Business Services
Vantive
Rob Bullen
Rob Bullen
Global Group Head, BAT Business Services
BAT
Ashlie Crosby
Ashlie Crosby
SVP, Global Business Solutions Center
Mastercard
Tom McFarland
Tom McFarland
SVP, Head of Customer Success Shared Services
LHH
Joaquin Garcia Smith
Joaquin Garcia Smith
HR SSC Director Americas
FLIX
Jules Andrew
Jules Andrew
Chief Business Services Officer
Colgate Palmolive
Robert Turck
Robert Turck
VP, Global Financial Shared Services
IQVIA
Elaine Desmond
Elaine Desmond
Snr. Director Enterprise Business Excellence
BJ’s Wholesale Club
Gabriel Lantos
Gabriel Lantos
Global Sr. Director and Process Owner of Record to Report
Bristol Myers Squibb
Kirti Talwar
Kirti Talwar
VP, Accounting Operations
Palo Alto Networks
Jeff Edwards
Jeff Edwards
SVP, Operations
Ontellus
Brandy Hulsey
Brandy Hulsey
VP, Returns & AP Solutions
McKesson
Tommy Wehry
Tommy Wehry
Organizational Effectiveness and Change Lead, Finance & Shared Services Transfor
The Estée Lauder Companies
Jakub Wojdat
Jakub Wojdat
Sr. Director, Global Head of Finance Shared Services
TE Connectivity
Samir Singh
Samir Singh
SVP, Head of GBS
Brink’s
Chris Costa
Chris Costa
Head of Finance Transformation
Chewy
Rishi Saluja
Rishi Saluja
Global Director, Accounting & Reporting
Keysight Technologies
John Haynes
John Haynes
Head of Cash Cycle Management - Aon Business Services
Aon
Shane Abeyratne
Shane Abeyratne
SVP, Global Business and Finance Services
Cardinal Health
Victoria Roehrich
Sr. Director GBS Strategy and Transformation
Iron Mountain Inc.
Rob Bradford
Rob Bradford
VP, Global Business Services (GBS)
Kimberly Clark
AJ Wijesinghe
AJ Wijesinghe
SVP, Global Business Services
Ecolab
Stacy Hodge
Stacy Hodge
Head of North America HR OPs, Shared Services & Payroll
HelloFresh
Isaac Knoot
Isaac Knoot
VP, Global Business Services
Boston Scientific
Juan Victor Salazar
Juan Victor Salazar
CFO, Head of Strategy & Performance, Business Services
Amrize
Jacob Davis
Jacob Davis
Director, Finance Shared Services
Textron
Tage Smith
Tage Smith
VP of Technology Shared Services
Pacific Life
Donny Heaton
Donny Heaton
Sr. Director, Global Order to Cash
Boston Scientific
Johnnie Moore
Johnnie Moore
Global Logistics & Bestshoring Strategist | Advisor
The JR Moore Group, Inc
Mohan Thadani
Mohan Thadani
Sr. Director, Global Business Services & Financial Systems
Liberty Utilities
Claudia Petrocchi
Claudia Petrocchi
Vice President of Employee Experience and Services
CSL Behring
Brian Chan
Brian Chan
VP, Finance Systems & Projects
Pet Valu
Tanuja Singi
Tanuja Singi
VP, Head of Global Business Solutions
McCormick & Company
AJ Wijesinghe
AJ Wijesinghe
Senior Vice President, GBS
Ecolab
Ecolab
Graeme Hastings
Graeme Hastings
SVP, GBS Strategy & Transformation & Mexico Capability Center Leader
Warner Bros. Discovery
Steve Rudderham
Steve Rudderham
Head of Global Business Services
Carrier
Wolfgang Satori
Wolfgang Satori
VP and Head of GBS Opportunity to Cash for Americas
Siemens
Anotte Francois
Anotte Francois
Sr. Director, Procure to Pay
TheKey
Gillian Barton
Gillian Barton
VP, Global Delivery Operations
OTIS
Lyndsey Taylor
Lyndsey Taylor
Global Head of HR Operations and Transformation
Brooks Automation
Michelle Irwin
Michelle Irwin
Head of Training, Engagement, Marketing and Communications for the Americas Regi
Siemens Ag
Joe Abraham
Joe Abraham
Sr. Program Manager, GBS
Microsoft Corporation
Lisa Cox
Lisa Cox
Senior Director, Business Transformation - Finance Shared Services & ERP R2R
Xylem
Cindy Gallagher
Cindy Gallagher
Chief Accounting Officer
USA Today
Debbie Lougheed
Debbie Lougheed
Sr. Director of Shared Services
Diocese of Orlando
Maria Saggese
Maria Saggese
EY Global and EMEIA Global Business Services Solution Leader
EY
Russell Malz
Russell Malz
CRO
KnowledgeLake
Patrick Thompson
Patrick Thompson
SVP, Global Customer Transformation
Celonis
Dan French
Dan French
CEO
Consider Solutions
Steve Fox
Steve Fox
Process Excellence Leader
Consider Solutions
Sam Dastoor
Sam Dastoor
Principal
Baker Tilly
Jivka Batchvarova
Jivka Batchvarova
Managing Principal
Baker Tilly
Derrick Leck
Derrick Leck
Head of Value and Solutions Consulting, North America
Medius
Hariprasad BK
Hariprasad BK
VP & Business Head – Digital Business Services
Infosys BPM Ltd
Diane Ma
Diane Ma
US Global Business Services Leader, Deloitte Consulting LLP
Deloitte Services LP
Aaron Veach
Aaron Veach
Executive Director of Finance Transformation
Redwood Software
AJ Rose
AJ Rose
Client Success Manager
ALTUS
Nathanael L’Heureux
Nathanael L’Heureux
Chief Solutions Ambassador
Oversight
Troy Quick
Troy Quick
Managing Director
Accenture
Luca Van Skyhawk
Luca Van Skyhawk
CRO
Hypatos
Chas Moore
Chas Moore
Executive Partner-Transformation
Chazey Partners
Jon Knisley
Jon Knisley
Global Process AI Lead
ABBYY
Jamie Thomas
Jamie Thomas
CEO and Founder
Simplify IA
Mark Brousseau
Mark Brousseau
President
Brousseau & Associates
Urvish Khandwalla
Urvish Khandwalla
Sr. Director, Product Management, GBS Portfolio & AI
Iron Mountain
Siva Moduga
Siva Moduga
Co-Founder & CEO
Supervity
Himadri Sarkar
Himadri Sarkar
Senior Vice President of Transformation
Teleperformance SE
Sarah-Jayne Martin
Sarah-Jayne Martin
Global Senior Director, Financial Automation Solutions
Quadient
Veena Gundavelli
Veena Gundavelli
Founder and Chief Executive Officer
Emagia Corporation
Julie Fernandez
Julie Fernandez
Global HR Advisory Lead
herronpalmer
Oscar Reitsma
Oscar Reitsma
Business Director
Transparent
Michael Cloherty
Michael Cloherty
Head of Sales
TrustPair
Laura Campbell
Laura Campbell
Partner
ScottMadden
Jonathan Luk
Jonathan Luk
Partner
ScottMadden
Patricia Ferris
Patricia Ferris
Partner
ScottMadden
Henry Bell
Henry Bell
Partner
ScottMadden
George Penton
George Penton
Partner
ScottMadden
Trey Robinson
Trey Robinson
Partner and Practice Area Leader
ScottMadden
Tony DeNardo
Tony DeNardo
Principal Solution Advisor
SAP Concur
Khalid Siddiqui
Khalid Siddiqui
Global Offering Leader, Finance Operations /Business Ops, IBM Consulting
IBM
Shiva Jayaraman
SVP & Business Head – Consumer Industries and Brazil
Wipro
Brian Bachofner
Brian Bachofner
VP, Product Marketing
Neuron7.ai
Ankur Dhingra
Ankur Dhingra
Chief Executive Officer
ProHance Analytics
Greg Asher
Greg Asher
Lumi AI Developer
Chazey Parners
Anjan Mukherjee
Anjan Mukherjee
Vice President and Americas Head, Digital Operations &Platform
Wipro
Barbara Hodge
Barbara Hodge
Global Digital Content
SSON Research & Analytics
Andrew Fuhrmann
Andrew Fuhrmann
VP of Customer Success
Basware
Stacy Marshall
Director, HR Shared Service & Systems, People Analytics and HR Programs
Lifemark Health Group
Zach Low
Zach Low
Chief Sales Officer
Rossum
Yogi Goyal
Global Managing Partner, Business Operations
IBM Consulting
Kyle Arnold
Chief Global Services Officer
Bon Secours Mercy Health
David Thompson
VP, GBS Commercial Services
Boston Scientific
Dorcal Jiminez
Senior Director, Compliance & Operational Audit
LAZ Parking

Meet the Advisory Board


Deborah Kops
Deborah Kops
Principal
Sourcing Change
Vijay Rao
Vijay Rao
Chief People & Places Officer
Okta
Ed Hansen
Ed Hansen
Partner
Nelson Mullins Riley & Scarborough
Jim Hankins
Jim Hankins
Executive Director, HR Shared Services
UC Davis
Laura Kennedy
Laura Kennedy
Head of Enterprise Business Services
Aon
Bill Gilet
Bill Gilet
Partner
PwC
Satish Nair
Satish Nair
SVP and Head of Client Partnership
Infosys BPM
Justin Bowers
Justin Bowers
VP, Contract Administration & Financial Services
McKesson
Shane Abeyratne
Shane Abeyratne
SVP, Global Business and Finance Services
Cardinal Health
AJ Wijesinghe
AJ Wijesinghe
SVP, Global Business Services
Ecolab
Angela Mangiapane
Angela Mangiapane
Former President, Mars Global Services
Mars
Jana Vondran
Jana Vondran
Fmr. SVP, GBS
Ingram Micro
Brad DeMent
Brad DeMent
Partner
SCOTTMADDEN
Rob Bradford
Rob Bradford
VP, Global Business Services (GBS)
Kimberly Clark
Kim Skanson
Kim Skanson
SVP, Global Business Services
Cencora Business Services
Beth Cord
Beth Cord
VP of BEST Human Resources Shared Services
L'Oréal
Stephen Sharlow
Stephen Sharlow
VP, Global Shared Services
Brinks, Inc.
Isaac Knoot
Isaac Knoot
VP, Global Business Services
Boston Scientific
Neeraj Manik
Neeraj Manik
VP, Senior Partner, Service Line Leader, Intelligent Business Operations
IBM
Cindy Gallagher
Cindy Gallagher
Chief Accounting Officer
USA Today

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