The past two years have changed which skills GBS values in its leaders, and according to Sumit Mitra, things will change again over the next two years. Sumit is the CEO of GBS for Tesco and a member of SSON’s Global Advisory Board. Before Shared Services and Outsourcing Week begins on March 20th, SSON Digital spoke with Sumit about the future skillsets of a shared services leader. During the conversation, Sumit highlights why digital savviness and emotional intelligence are two skills that have emerged in recent years and are sure to continue being important for any leader in the future. Sumit also shared his advice for any professional looking for a career shift into the shared services leadership space.