Heather King & Brad DeMent on GBS in 2030, Automation & AI Trends

What will Shared Services and GBS look like by 2030?

In this episode of SSOW Insights, Heather and Brad break down the biggest forces reshaping the industry, from automation and AI-driven workflows to the skills and leadership models that will define the next decade.

They unpack:

🔹 How AI and self-service will transform traditional tier models

🔹 The new capabilities GBS leaders must build now

🔹 Why talent, data, and digital maturity will separate tomorrow’s top-performing organizations

🔹 What “future-proof” operating models actually look like

The pace of change is accelerating, and these are the conversations shaping the next generation of Shared Services.

🎉 Join us at SSOW’s 30th Anniversary in Orlando this March! Connect with the global shared services community and dive deeper into what’s next for GBS.