SSOW Post-Show Report (March 2026)

Mark 30 years of innovation, transformation, and industry connection with the Shared Services & Outsourcing Week (SSOW) Post-Show Report — a comprehensive look back at the event that continues to shape the shared services and global business services (GBS) landscape. This special edition report highlights the conversations, strategies, and standout moments that made this anniversary year unforgettable.

Inside the report, you'll explore:

• Three Decades of SSOW Evolution: Industry executives and practitioners came together to reflect on how shared services and GBS have transformed over the last 30 years — and what's next for the future of operational excellence and enterprise transformation.
• Practical Insights from the Agentic AI Bootcamp: The debut Agentic AI in Shared Services Bootcamp delivered actionable guidance on one of the sector's fastest-moving technologies, helping attendees separate hype from real-world application.
• How Women in GBS Are Shaping What's Next: SSOWomen's Day brought together influential leaders and emerging voices for meaningful discussions around leadership development, mentorship, allyship, inclusion, and advancing careers across the GBS ecosystem.
• Recognizing Impact Across the Industry: Take a look back at the reimagined 2026 SSON North American Impact Awards Gala, where organizations, teams, and executives were honored for driving innovation and measurable business results.

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