The Handbook for Modern GBS Scope Expansion: Evolving Shared Services Beyond Cost Centers in 2026 and Beyond

As Global Business Services evolves at record speed, scope expansion has become the key to unlocking enterprise-wide value beyond cost savings. This handbook unpacks the trends, strategies, frameworks, and real-world case studies shaping the next era of GBS maturity.

What You’ll Learn

• The biggest trends reshaping GBS: customer-centricity, tech-led transformation, and the shift from efficiency to value creation.
• Why scope expansion is essential to escaping the “1% improvement trap” and sustaining long-term business impact.
• Real examples of unconventional and high-value scope expansion, from clinical trial analytics to engineering services.
• Proven frameworks for securing buy-in, structuring transitions, and scaling new capabilities.

Modern GBS has outgrown its back-office roots, now it’s a strategic engine for growth, innovation, and customer experience. Claim your copy of the handbook today to learn how top organizations are redefining what’s possible. 

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