The Next Step in Automation for GBS Agentic AI That Acts

How Baha Mar and leading GBS teams turn autonomy into revenue assurance, faster reconciliations, and cleaner controls

Agentic AI is not another chatbot. It is a disciplined way to let software agents set goals, act within guardrails, and surface only the few decisions that need judgment. This concise guide distills a practical playbook for GBS leaders: where agents work now, how to start safely with data and governance, and what “good” looks like over the next three years. Use it to:

• Apply a clear model that separates RPA, copilots, and agents so teams pick the right tool for the job
• Stand up a safe pilot with data readiness, named ownership, approvals, logging, and a simple kill switch
• Recover revenue by making leakage visible and enforce policy without adding headcount
• Shorten the close with automated matching and exception routing that auditors can trace and trust