The Next Step in Automation for GBS: Agentic AI That Acts

How Baha Mar and leading GBS teams turn autonomy into revenue assurance, faster reconciliations, and cleaner controls

Agentic AI is not another chatbot. It is a disciplined way to let software agents set goals, act within guardrails, and surface only the few decisions that need judgment. This concise guide distills a practical playbook for GBS leaders: where agents work now, how to start safely with data and governance, and what “good” looks like over the next three years. Use it to:

• Apply a clear model that separates RPA, copilots, and agents so teams pick the right tool for the job
• Stand up a safe pilot with data readiness, named ownership, approvals, logging, and a simple kill switch
• Recover revenue by making leakage visible and enforce policy without adding headcount
• Shorten the close with automated matching and exception routing that auditors can trace and trust