What is Professional GBS® Certification?

Professional GBS® Certification is a training course that teaches critical Global Business Services (GBS) skills. With the term ‘GBS’ often approached incorrectly, this has led to too many sub-par executions. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s. That model has now been encapsulated into five training areas: GBS Foundations, Service Management, Operations Management, Transformation Management and Leadership.


Why Get Certified in Global Business Services?

  • Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. 
  • Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
  • And yet, GBS as a practice lacks the standardization and broadly acknowledged certification that such an influential operation would be expected to have. The fact that we still see so many 'failures' is simply unacceptable. Most of these are due to a faulty approach, framework and implementation. That is why today, more than ever, a trusted and proven methodology is key.


What is the Format and Date of the Onsite Certification Course and What Will I Take Away?

During SSOW, attendees have the opportunity to become P-GBS certified in Service Management. The course takes place on Monday, March 25, 2024 from 9:00 – 5:00 PM. After successful completion and a short assessment, attendees will receive their module certifications.
Additional modules can be completed online during one of SSON’s Global Digital Cohorts. After successful completion of all five modules (Foundations, Service Management, Operations Management, Transformation Management, and Leadership) attendees can earn their Professional GBS® Masters Certification.


About the Module Offered at SSOW

Service Management covers all aspects of defining, building and running Services for the business. These topics are critical for running an effective, efficient service organization. This course uses the brand building framework of Who we serve, What we do and How we meet the business need and teaches how to focus on value delivery.