Professional GBS® Certification is a training course that teaches critical Global Business Services (GBS) skills. With the term ‘GBS’ often approached incorrectly, this has led to too many sub-par executions. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s. That model has now been encapsulated into five training areas: GBS Foundations, Service Management, Operations Management, Transformation Management and Leadership.
Why Get Certified in Global Business Services?
During SSOW, attendees have the opportunity to become P-GBS certified in Service Management. The course takes place on Monday, March 25, 2024 from 9:00 – 5:00 PM. After successful completion and a short assessment, attendees will receive their module certifications.
Additional modules can be completed online during one of SSON’s Global Digital Cohorts. After successful completion of all five modules (Foundations, Service Management, Operations Management, Transformation Management, and Leadership) attendees can earn their Professional GBS® Masters Certification.
Service Management covers all aspects of defining, building and running Services for the business. These topics are critical for running an effective, efficient service organization. This course uses the brand building framework of Who we serve, What we do and How we meet the business need and teaches how to focus on value delivery.