02 - 04 March, 2020 | Mercure Gold Coast Resort
Fehraz Fallil, General Manager Financial Management and Treasury at iCare

Fehraz Fallil

General Manager Financial Management and Treasury

Check out the incredible speaker line-up to see who will be joining Fehraz.

Download The Latest Agenda

Exchange Day One: Tuesday, 3rd March 2020

Tuesday, March 3rd, 2020

Exchange Day Two: Wednesday, 4th March 2020

Wednesday, March 4th, 2020

2:00 PM The Rise Of Automation In The icare Shared Services Ecosystem

As with any business process, a plan carried out without a strategy is doomed to fail. The very same goes for automation, yet a large number of automation implementations fail because of poor strategy and planning. So how do we prepare our organisations for an effective automation transformation, and what are the steps we need to take?

In this session, hear how Fehraz and his team:
  • Approached transformation with a bottom up, top down approach
  • Scaled the enterprise automation program to adjust what work people do and how they do it
  • Laid the foundation for the fastest SAP Hana transformation in less than 6 weeks whilst increasing team NPS score by 60