02 - 04 March, 2020 | Mercure Gold Coast Resort
Exchange Day One: Tuesday, 3rd March 2020
7:00 am - 7:45 am Breakfast
7:45 am - 8:10 am Registration
8:10 am - 8:20 am Chairperson’s Opening Remarks
8:20 am - 8:50 am How ANZ Are Building A Finance Function Of The Future - Combining Technology, People and Processes
ANZ Bank is one of Australia’s oldest and largest financial institutions and operates in 34 countries globally ANZ’s finance function are continually striving to improve all aspects of their services and delivery model.
In this session, hear Luke discuss how ANZ are:
- Fast tracking execution through Agile work practices
- Embedding processes excellence
- Deploying automation to accelerate change
- Reimagining the shared services model
8:50 am - 9:30 am Panel - RPA, Outsourcing, Offshoring: Getting The Most Out Of Your Hybrid Shared Services Model
Deciding on the right operating model continues to be a pain point for many shared services leaders.
Should we look at cheaper outsourcing? Will RPA solve our problems? Do we build in-house or should we create a hybrid? In this session, hear 3 industry leaders discuss the wins and woes of their experiences.
Panelists:
ROOM ONE
9:30 am - 10:30 am BrainWeave – Creating A Scalable Shared Services Model: How Do We Get The Organisational Structure Right?
ROOM TWO
9:30 am - 10:00 am 1:1 Business MeetingsROOM TWO
10:00 am - 10:30 am 1:1 Business Meetings10:30 am - 11:00 am Morning Tea & Networking Break
11:00 am - 11:30 am The Importance Of Effective Change Management Amidst An Automation Transformation
For Shared Service leaders, the idea of technology and automation can be extremely exciting – freeing up staff, reducing work hours and streamlining processes. For employees, however, the idea of technology and automation can be scary; And no largescale transformation can be completed successfully without the support of staff! When Connie and her team implemented a largescale capability uplift beginning September 2018, she learned firsthand the benefits effective change management can have.
In this session, hear:
- How budget cuts increased staff workload by double the normal amount
- How clear communication around future plans encouraged employees to support change and drive better outcomes – and even get excited about automation!
- The importance of making change quickly and transparently for a positive result
11:30 am - 12:00 pm How Customer Tinted Glasses And Business Process Excellence Have Redesigned Lion’s Enterprise Services Strategy
Historically, shared services functions have operated independently from many other business functions. But as digitisation and customer demand brings disparate functions closer together, leaders are having to remap the way shared services is done. For Lion, not only did this result in a complete re-envisioning of operational processes, but redesigning and working a customer centric mindset across the organisation.
In this session, hear how Lisa and the Shared Services team have:
- Deployed a clear transformation strategy across the business to manage change and employee resistance
- Have successfully embedded a customer-centric attitude in the shared services function
- Aligned the strategic, operational and transactional business functions for a new service model
- Shifted towards value-add and partnering streams and away from traditional function streams
- Embedded a culture of business process excellence
ROOM ONE
12:00 pm - 1:00 pm BrainWeave - Knowing What's Right For A Transformation And Making The Most Of Your Third Party Provider
ROOM TWO
12:00 pm - 12:30 pm 1:1 Business MeetingsROOM TWO
12:30 pm - 1:00 pm 1:1 Business Meetings1:00 pm - 2:00 pm Lunch & Networking Break
2:00 pm - 2:30 pm Supporting Business Wide Digitisation With A Fast Paced Finance Transformation and Restructure At Optus
18 months ago, Optus embarked on a business wide transformation journey, committing to meet customer expectations with a new digital readiness. As a result, the finance team has had to reassess its digital roadmap and re-design their ways of working.
In this session hear how Jennifer and her team have:
- Moved from business partners to a 2 tiered structure – with 20% of the team as subject matter experts and 80% of the team sitting in a Centre of Excellence
- Built a digital roadmap with buy in from stakeholders and third party advisors
- Built in-house robots to speed up processes and reduce costs
- Implemented transformation phases in parallel with each other
ROOM ONE
2:30 pm - 3:30 pm BrainWeave – Moving Shared Services Up The Value Curve With Business Insights
ROOM TWO
2:30 pm - 3:00 pm 1:1 Business MeetingsROOM TWO
3:00 pm - 3:30 pm 1:1 Business Meetings3:30 pm - 4:00 pm Afternoon Tea & Networking Break
4:00 pm - 4:30 pm How Qantas Are Transitioning From Cost And Timing To Customer Service Insights And Streamlined Processes
4 Months ago, Qantas embarked on the first step of a digital transformation that will see their centre of finance excellence transform into a next-generation business insight centre.
In this session, hear how Cheryl and her team:
- Went live with a new revenue accounting system, with an opening balance of $2.4Billion and 23Million individual coupons
- Handles a resulting restructure of transactional services and the existing operating model
- Implemented new analytical systems to drive greater business insights into the business
