Exchange Day Two: Wednesday, 4th March 2020

7:30 am - 8:15 am Breakfast

8:15 am - 8:20 am Chairperson’s Opening Remarks

8:20 am - 8:50 am Redesigning The Dynamics Of Shared Services To Create A True Vehicle Of Change At AECOM

18 months ago, AECOM embarked on one of their largest shared service transformations yet – opening their fourth GBS centre, this time in Manilla, to become a truly global business. Instilling the mentality that shared services is not just a transactional function, but a vehicle that can ignite change within the organisation, the primary focus within the GBS transformation has been around driving digitisation, fostering a customer centric attitude, reducing business costs and helping prepare leaders for a future shared services landscape. In this session, hear Gavin discuss:

  • The AECOM GBS journey so far – what it means to be a truly global business
  • How a tiered transformation approach led to a saving of 25% in costs
  • The strategy behind prioritising transformation activities with minimal budget
  • The impact of a CX mindset on GBS success
Gavin Ifield, Head of Global Business Services at Aecom

Gavin Ifield

Head of Global Business Services
Aecom

8:50 am - 9:30 am Panel: Shared Services, Technology and A Decentralised Model – Is This The Way Of The Future?

As functional departments become increasingly tech savvy, with access to SaaS providers, labor arbitrage, and advanced technology, leaders are questioning what the relevance of SSO’s will be in the future. In this panel, discuss:

  • The impact of outsourcing on decentralization
  • The role of CoEs in a decentralized model 

Panelists: 
Neil Padley, Head of Finance Shared Services at Woolworths

Neil Padley

Head of Finance Shared Services
Woolworths

Lisa Seary, Business Process Excellence Director at Lion

Lisa Seary

Business Process Excellence Director
Lion

9:30 am - 10:30 am BrainWeave: Creating A Blueprint For The Future Of Shared Services

Eliza Lai, Group General Manager Global Business Services at Toll

Eliza Lai

Group General Manager Global Business Services
Toll

9:30 am - 10:00 am 1:1 Business Meetings

10:00 am - 10:30 am 1:1 Business Meetings

10:30 am - 11:00 am Morning Tea & Networking Break

11:00 am - 11:30 am Reframing The Mindset To Become A Shared Services Leader Of The Future: Hypotheticals

With so many changes taking place within the shared services eco-system – everything from changing skill sets, to automation, to operational restructure – it can be easy to get caught up in the bigger picture and hype that transformation brings. It can be helpful to take a step back and reassess if the skills we have as leaders need to transform as well. In this session, break into groups and combine knowledge to find quick solutions to hypothetical challenges. 
Neil Padley, Head of Finance Shared Services at Woolworths

Neil Padley

Head of Finance Shared Services
Woolworths

11:30 am - 12:30 pm BrainWeave - The Role Of Business Partnering In A Future SSO

11:30 am - 12:00 pm 1:1 Business Meetings

12:00 pm - 12:30 pm 1:1 Business Meetings

12:30 pm - 1:00 pm Lunch & Networking Break

1:30 pm - 2:00 pm How Fonterra Are Designing 4 Transformation Roadmaps As Part Of A Broader Digital Transformation

As a world leading dairy exporter who are leveraging innovation and quality to reshape the industry, Fonterra is not new to the idea of digital transformation. For the Accounting team, the largest accounting services team in NZ, an innovative transformation is the natural next step in leading NZs shared services into a next-generation model. As part of this transformation, Robyn and her team are implementing 4 digital roadmaps that will run concurrently. In this session, hear Robyn discuss how Fonterra have:

  • Redesigned the existing operation model to prepare for changing customer and business expectations
  • Implemented RPA and saved over $100,000NZD in the first few months
  • Managed 5-6 different ERPs to deliver higher quality and more efficient services to the organisation
Robyn Marsh, General Manager Global Accounting Services – Group Finance at Fonterra

Robyn Marsh

General Manager Global Accounting Services – Group Finance
Fonterra

2:00 pm - 2:30 pm The Rise Of Automation In The icare Shared Services Ecosystem

As with any business process, a plan carried out without a strategy is doomed to fail. The very same goes for automation, yet a large number of automation implementations fail because of poor strategy and planning. So how do we prepare our organisations for an effective automation transformation, and what are the steps we need to take? In this session, hear how Fehraz and his team:

  • Approached transformation with a bottom up, top down approach
  • Scaled the enterprise automation program to adjust what work people do and how they do it
  • Laid the foundation for the fastest SAP Hana transformation in less than 6 weeks whilst increasing team NPS score by 60
Fehraz Fallil, General Manager Financial Management and Treasury at iCare

Fehraz Fallil

General Manager Financial Management and Treasury
iCare

2:30 pm - 2:30 pm Chairman’s Closing Remarks and End of Exchange