SSOW is the World's Largest and Most Trusted Shared Services and Global Business Services Event Series. Period.
Elevating the Experience in the End-to-End Journey
The Shared Services and Outsourcing Week Series identifies and maps the trends in the business services industry. This September, we converge around the aspiration of the end-to-end process, through the lens of customer experience to deliver the increased value year on year that a shared services organization expects to deliver.
While service delivery will always be the cornerstone of a successful SSO, organizations are starting to put equal emphasis on managing stakeholder experience, whether that stakeholder is the employee, the partner or the customer. SSOW has gotten the message, delivering its own unforgettable experiences to its audience with each event. On September 16-19 in Houston, our attendees will walk away with a roadmap to get to an end-to-end process, while keeping the customer front-of-mind.
[SSOW] gives you the opportunity to real-time benchmark what’s going on in the organization. Not only from the data that SSON provides but also from the interaction with your peers... It’s the opportunity to meet some of your peers that you maybe only talk to the whole year over the phone... Build those contacts, build those networks. It’s a wonderful expenditure of my time.
It’s great to see industry experts and peers at all levels participating, sharing knowledge and available for casual conversations throughout the week. One thing that I’m really looking for is having discussions with others and learning more about how people are thinking about cognitive technologies, such as OpenAI and ChatGPT... Our ability to learn from each and explore the realm of the possible.
This year’s turnout has been better than I’ve seen in a long time... great to feel all the energy that’s around from the various companies. One thing I’m extremely looking forward to of course is the award recipients at the [SSON North American Impact] Awards Gala. Based on all the nominations that were submitted, having been a judge the last several years, including this year, I’m extremely excited about that.
Register Now. Which customer are you?
Conference passes provide access to the Big Idea Stage, Receptions, Meals, the Innovation HUB, and so much more!
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