Join us at Redwood’s exclusive workshop at SSOW Houston as we reveal new findings from SSON Research & Analytics on what’s still holding R2R automation back. We’ll go beyond the data to show the art of the possible—how leading organizations are achieving a Touchless Close with 90%+ automation, seamless SAP integration, and greater control. Discover what’s working, what’s next, and how to apply it in your own financial close.
Dive into the essentials of shared services, unlocking its full potential to strengthen the end-to-end customer journey. From aligning with organizational objectives to mastering change management, learn how to navigate uncertainties with confidence and ensure a seamless transition for an elevated experience.
What if your entire Shared Services operation was built like Lego bricks—modular, adaptable, and ready to scale into whatever the business needs next?
That’s exactly what Jeff DeWolf set out to do when he began the journey toward process excellence at Tetra Pak Group in 2011. Spoiler alert: it worked. By developing a strong, standardized process taxonomy, Jeff unlocked the key to agility, speed, and resilience across the enterprise.
Too often, Shared Services teams are held back by fragmented processes, inconsistent data, and legacy mindsets. This session will show you how to turn that around—starting with the building blocks.
Through real-world examples and surprisingly simple analogies, we’ll explore:
You’ll leave with a clear roadmap to build a future-ready process foundation—one that supports transformation, scales with your business, and elevates your Shared Services function as a true strategic partner.
Due to the macroeconomic slowdown and multiple disruptions over the years, including new-age talent requirements, mounting economic pressures, geopolitical tensions and supply chain disruptions, organizations are required to ensure they are ahead of the curve. This interactive workshop would help you navigate unpredictable issues, actionable advice, digital-first strategies and maintain successful client-partner relationships.
What questions will the workshop address:
Is your shared services process a tangled web of inefficiencies? In this 90-minute workshop, roll up your sleeves and learn how to transform chaotic processes into streamlined, cost-saving engines. We'll dive into practical methodologies for process mapping, bottleneck identification, and root cause analysis. Discover how to eliminate waste, automate manual tasks, and implement sustainable process improvements. Through hands-on exercises and real-world case studies, you'll gain the skills to diagnose, redesign, and optimize your shared services processes for maximum impact. Leave with actionable strategies and a framework to implement immediately.
Embark on a journey to streamline HR processes, redefine roles and handoffs, and turn challenges into opportunities for an improved end-to-end experience.
Is your organization struggling with process inefficiencies that hinder growth and profitability? Learn how one global leader systematically identified, streamlined, and transformed organizational processes, leading to a significant reduction in administrative workload, substantial automation of repetitive tasks, and the elimination of unnecessary processes. Discover how to automate non-value-added work, fundamentally shift the perception of support functions to value creators, and create significant capacity within the business to focus on strategic initiatives. Attendees will leave with a proven framework and actionable strategies to drive significant cost savings, boost employee empowerment, ensure seamless alignment of shared services (spanning facilities, procurement, HR, supply chain, and corporate strategic projects) with overarching business goals, and ultimately generate greater value for the entire organization.
As organizations navigate the complexities of digital transformation, effective communication emerges as a critical lever for success. Drawing parallels from extreme sports risk management, Larry Hack presents a novel perspective on IT service delivery—highlighting how strategic, transparent communication can reshape stakeholder perceptions and elevate service value, even without changes to core performance metrics. This session will explore how IT service managers can use communication to foster alignment, build trust, and enhance perceived performance in a rapidly evolving technological landscape.
Participate in a unique and interactive session designed to tackle the most pressing challenges facing shared services organizations today. This dynamic activity will get you out of your seat and actively engaged in real-time problem-solving and benchmarking!
We'll present a series of provocative statements related to shared services best practices, emerging trends, and industry hurdles. Based on your stance, you'll move to a designated area in the room. Once positioned, you'll engage in collaborative discussions with your group. Share your solutions, challenge conventional thinking, and gain valuable insights from your shared services colleagues.