Malaysia’s #1 Shared Services & GBS Event

May 4 - 7, 2027 | Sheraton Imperial Kuala Lumpur Hotel, Malaysia
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Who Attends Malaysian Shared Services & Outsourcing Week 2026?

From Malaysia’s leading enterprises and global capability centres to outsourcing pioneers, transformation leaders, and technology partners, Malaysian Shared Services & Outsourcing Week convenes the full ecosystem advancing operational excellence, digital innovation, and organizational resilience across the region.

Download the full attendee breakdown to explore the companies, seniority levels, and functions represented across this year’s audience.

DOWNLOAD 2026 ATTENDEE LIST

What Makes SSOW Malaysia 2026 Unique?

13

Celebrating its 13th edition, SSON Malaysia stands as the longest-running and most established gathering for SSC and GBS professionals, setting the benchmark for industry excellence and continuous innovation

100+

Network with over 100+ GBS and Shared Services leaders in Malaysia's Shared Services hubs including Penang, Johor Bahru, and Kuala Lumpur

18

Roundtable sessions for you to deep dive into current industry challenges with your peers and learn best practices

70%

Of our attendees are senior leaders from Malaysia's headquartered and globally based SSCs including TNB, PETRONAS, Telekom Malaysia, UOB, Schaeffler, PageGroup and more

20,000+

As part of the renowned SSON Network, SSOW Malaysia connects you to a powerful global community of Shared Services, GCC and GBS professionals

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Why attend SSOW Malaysia 2026?

Navigating Global Market Uncertainties and Strengthening Malaysia as a Resilient GBS Hub. SSON brings its premier conference to Malaysia for its 13th edition of Shared Services & Outsourcing Week 2026. 

    • Connect & Learn: Discover new connections and gain business-critical insights from inspirational speakers and technology experts.
    • Local Success Stories: Hear from Malaysia’s leading SSCs on how they are repositioning for sustained success and agility in today’s uncertain market.
    • Workforce Development: Learn from peers about proactive upskilling and reskilling initiatives to equip your teams with the adaptability and advanced skills needed to thrive.
    • Digital Transformation: Explore technology success stories and find out which solutions can drive productivity, efficiency, and cost-effectiveness for your centre.

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2027 Themes Include:

Redefining GBS Operating Models to Deliver Greater Enterprise Value 

The CFO Perspective on GBS as a Strategic Driver of Enterprise Growth 

Moving Beyond AI Pilots to Scale Intelligent Automation Across GBS 

Expanding GBS Mandates into Higher-Value Functions and Centres of Excellence 

Redesigning GBS Workforces for an AI-Enabled Future 

Strengthening Global Process Ownership to Drive End-to-End Process Excellence 

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Who Should Attend?

Chiefs / Directors / VPs / Heads / Senior Leaders of 

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Shared Service Centres & Global Business Services: Learn about trends in future of work, value creation, and outsourcing optimization

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Human Resources: Explore diversity and inclusion and lessons learned returning to work.

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Operations: Dive into enhancing operational efficiency with a focus on process standardisation and improving productivity levels.

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Finance: Focus on financial transformation, automation, maximizing cost efficiency, and long-term inflation.

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Transformation & Technology: Top speakers will cover their transformation journey as well as the future of digitization, transformation and information technology.   

2026 Visionary Speakers Include:

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A Look at #SSOWMY 2026
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Hear What Our Past Attendees Have To Say

On behalf of the Mindsprint team, I would like to thank you for organizing the recent SSOW MY 2024 event. Participating in such a well-curated and informative gathering was a good investment of our time. The insightful sessions provided a platform for meaningful dialogue among industry peers. We eagerly anticipate the upcoming SSOW events in Asia.

Suresh Chettur, Director - Head Intelligent Automation CoE, Mindsprint

Excellent and beneficial conference especially for organizations working on their evolution around people, process and technology.

Vanisri P Varatharaj, SSC Head, Arkema Coating Resins MY

Very insightful session where participants are very open to sharing their experiences! Have gleaned immensely from this community of like-minded professionals.

Sylvia Kon, Corporate Affairs Lead, Nex. Us. Sdn. Bhd

LEARN MORE ABOUT SSON  

The Shared Services & Outsourcing Network (SSON) is the world's largest and most established community of Shared Services, Global Business Services (GBS) and outsourcing professionals. 
Since 1999, SSON has connected industry leaders and practitioners across the globe, providing a platform to exchange insights, share best practices and drive innovation across the shared services industry.
In 2027, SSON returns to Malaysia for the 14th edition of its flagship Shared Services & Outsourcing Week Malaysia!
Join us in Kuala Lumpur from 4–7 May 2027 for Malaysia's leading
Shared Services & GBS event, bringing together industry leaders to connect, collaborate and shape the future of GBS.

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Contact the #SSOW Team

Asia's No. 1 Series of Shared Services & GBS events will be back in 2027!
Next up is the 14th edition of the Shared Services & Outsourcing Week Malaysia in May 2027.

To secure a spot, book online now. For any assistance, please contact us below.

Enquire as a Delegate

Sarah Philip

Head of Delegate Sales 

INQUIRE AS DELEGATE

Enquire as a Sponsor

Richa Jhamnani

Partnership Director

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SSON

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Contact us via email at enquiry@iqpc.com.sg.

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