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Download the latest 8th Malaysian Shared Services & Outsourcing Week Agenda

The 8th Malaysian Shared Services & Outsourcing Week will be taking place from 17-20 November 2020 in Kuala Lumpur.  What’s in store for you in 2020?Massive focus on


View the Details of Solution Clinics and Site tours at the 8th SSOW Malaysia

We will be hosting 3 pre-conference solution clinics on 13 April and 2 exclusive post-conference site tours on 16 April. SOLUTION CLINIC A: SSC and GBS Masterclass – Designing, Planning and Implementing Digital Business Services SOLUTION CLINIC B: Moving Up the Value Chain: From Internal Improvement to Corporate Value SOLUTION CLINIC...

8th SSOW Malaysia Week 2020 - Current Attendee Snapshot

Interested in attending SSOW Malaysia Week 2020? Take a look at our Current Attendee Snapshot to see the likes of who you will get to meet and network with at the upcoming show this April. If you would like to get a copy of this report sent to you directly,...

View Malaysian Shared Services and Outsourcing Week Post-Show Report 2019

The 7th Malaysian Shared Services & Outsourcing Week remains the largest platform for the country’s shared services and outsourcing (SS&O) industry, gathering over 150 participants for two days of experience sharing and networking. The 2019 agenda has been carefully designed to put the focus on Leadership, Value Creation, Technology Disruption...

Featured Content

Read the Report - The What, Why & How of Digital Processes in Malaysia

Malaysia is pouring efforts and investment into promoting digitalisation and digital proficiency within the economy.Read this report to gain perspectives on :What do we actually mean for digital processes?How can process mining help digital transformations set goals and prioritise targets, while also providing a means for continual improvement?Implementation of process...

View the Research - Climbing up the value chain: 4 key enablers for Malaysia Shared Services in 2020

This interactive report examines the four crucial areas for Malaysia Shared Services to successfully climb up the value chain, enhance its competitive advantage, and retain its place as one of the most attractive Shared Services locations. It also features the latest benchmarks for performance analysis of Malaysian and South-East Asian...

Read the Interview with Sudhir Kumar, Head of HR Operations, East Asia at Nokia

How Shared Services Can Prepare for the Changing Digital Landscape – And The Role of Digital TalentRead the interview to get insights on How can Shared Services prepare for the changing digital landscape?How can it drive the digital process transformationHow should it develop the digital talent it needs?

Read the State of the Shared Services Market Report 2020 Malaysia

Download our annual market report to find out more about:Malaysia’s reputation as a hub for global business service (GBS) supportThe key objectives for GBS in Malaysia in the near futureThe skills needed to take SSO to the next levelThe growing importance of data and how companies plan to use it

How data analytics can drive a better talent retention strategy?

The true game changer for shared services today promises to be “data”.Many organisations today are waking up to the opportunities presented by more effective data mining, data management, and data analytics. Data scientist roles are also growing within SSOs, combining functional expertise with technology training to offer second-to-none insights.In this...

5 Tips on How to Scale Robotics Successfully

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?In this article we provide you with 5 tips on how to scale robotics successfully. Download...

Malaysia's Shared Services 2019 Visual Analytic Workbook

SSON Analytics surveyed Shared Services professionals in the Malaysia. The results of this survey were blended with proprietary data to provide insights on current trends. This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry. Click on the link...

The CFO Reimagined - Accenture

Today's CEOs are looking toward organizational transformation to find new, innovative ways to turn insights into action. Who among C-suite executives can help them oversee this enterprise-wide overhaul? The CFO. Find how CFOs are delivering data-driven insights and transforming organizations in this research report.

Past Presentation Slides

Read the Past Presentation - Future Workforce Planning

Past presentation from Puneet Gupta, Director, Global Business Services, Asia Pacific, Kimberly Clark

Read the Past Presentation - Turnaround Story of Damansara Realty Berhad (DBHD) Group of Companies From ’Cost Centre’ to ‘Revenue Generator’

Past presentation from Syed Zulkifli, General Manager Planning & Corporate Services, Damansara Realty Berhad

Read the Past Presentation - Adapting to a Winning culture for SSC

Past presentation from Amit Minocha, Finance Shared Services Centre Director, Intel Corporation

Read the Past Presentation - Key Requirements of Next Generation Workforce

Past presentation from Chuah Chan Hoon, Vice President, HR for Global Functions, AP, DHL

Read the Past Presentation - BP IT&S journey towards Digital Transformation

Past presentation from Kurt Bergmans, Head of Global IT Service, Operations, British Petroleum

Read the Past Presentation - Innovations in Employee Engagement and Retention Strategies

Past presentation from Carina Lim, APAC Controller & APAC Finance Shared Services Director, Hitachi Vantara

Developing a strategic RPA roadmap for your Shared Services Centre

Presented by Vikram Bose, Head, HSBC Securities Services Operations, HSBC Global Banking and Markets.Evaluating existing processes to determine where RPA fits in your organisational blueprintBuilding in-house capabilities vs. Engaging external vendors – Choosing the service delivery model that best fits your organisational needs and processesAvoiding common RPA implementation pitfallsDownload the...

Re-engineering processes and systems to achieve process excellence and reduced costs

Presented by Nancy Cassiere, Head, Business Service Centre KL, GSK,Providing full visibility of supply chain demand and inventory to make informed decisionsAchieving process excellence and reduced forecasting through full immigration of processesReviewing lessons learnt from the process and how other sectors can adapt this processDownload the slides to learn more.

Charting the growth trajectory for next generation Shared Services Centres

Presented by Paul Bartley, Director, Global Shared Services, BD,Understanding BD’s Process First strategy and what it means for sustained Shared Services growthThe road to GBS – What does it look like and how do we get there?Reviewing what future delivery models look like with front-line value-adding services taking the leadFuture-proofing...

Additional Content

Benchmark against your peers on RPA and Talent

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Malaysian Shared Services Landscape 2018: Talent, Technology & Knowledge Work

Blending data from SSON Analytics proprietary database and responses from SSON’s Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian Shared Services Centres (SSCs) – Talent, Technology and Knowledge Work.

What’s In Store for Malaysian Shared Services 2018?

Ahead of the 6th Malaysian Shared Services and Outsourcing Week we share some key findings from the SSON Analytics report on the shared services industry in Malaysia.

Malaysia SSO Market Report 2018

SSON’s annual state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. This report provides a deep-dive into how these trends are playing out in Malaysia. We hope...

How To Refocus Malaysia's Talent On Data And Technology?

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: Luring talent with stimulating opportunities Relationships, leadership and succession planning Maintaining the 'buzz'Staying ahead of the curvePredicting and preempting attrition

Everything You Need To Know About Succeeding With Intelligent Automation

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes. Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means. 

Read the Shared Services Market Report 2019 for Malaysia

Every year, SSON’s global survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation. Here we exclusively share with you the state of the shared services market report 2019...

Event Information

Fast Track Registration

Ready to register? Simply complete the form and email it to 

Letter to the Boss

Need help in getting approval to attend? We appreciate that time out of the office can be difficult to justify, especially with the constant pressure of return on investment and time. This is why we have put together this short letter for you to use in your internal decision-maing process, if...

2019 Attendee List

Find out who will be at the 7th Malaysian Shared Services and Outsourcing Week 2019!         

Sponsorship enquiry

8th Malaysian Shared Services & Outsourcing Week - Agenda

The 8th Malaysian Shared Services & Outsourcing Week will be taking place from 13-16 April 2020 in Kuala Lumpur.  What’s in store for you in 2020?Massive focus on intelligent digitisation, process excellence, and human capital management in Malaysia SSCs12 Interactive Discussion Groups to deep-dive into topics such as Technology, Human...

Download the 8th SSOW Malaysia Week 2020 - Current Attendee Snapshot

Interested in showing your technology at the SSOW Malaysia Week 2020? Take a look at our Current Attendee Snapshot to see the likes of who you will get to meet and network with at the upcoming show this April. If you would like to get a copy of this report...

Shared Services - Sponsorship & Exhibition Kit

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Tracks, Interactive Discussion Groups and more. Download the Sponsorhsip & Exhibition Kit to see how you can get involved today! Email to receive a copy via email.