Malaysia State of Industry Report 2026

The Malaysia State of Industry Report is the essential resource for Shared Services and GBS leaders navigating one of Asia’s most mature regional hubs. Drawing on exclusive data from SSON Research & Analytics, the report highlights how Malaysia’s GBS ecosystem is evolving from efficiency-led delivery to enterprise-wide value creation.

Discover insights on:

• Regional hub maturity — 86% of Malaysia-based centers deliver multi-function services across multiple countries
• AI & automation priorities — 70% of leaders plan investments in Generative AI and agentic automation to scale touchless transactions
• Talent transformation — problem-solving, adaptability, and AI-specific skills are top recruitment and training priorities
• Strategic targets — cost efficiency remains critical, but digitalisation, service excellence, and value provision are rising fast
• Future outlook — Malaysia’s next phase is defined by execution depth, digital capability, and measurable enterprise impact

📥 Download the Malaysia State of Industry Report 2026 to access benchmarks, technology priorities, and talent strategies shaping the country’s role as a regional GBS powerhouse.

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes.

Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means.

Download this exclusive report to find out more!

Malaysia is pouring efforts and investment into promoting digitalisation and digital proficiency within the economy.

Read this report to gain perspectives on :

• What do we actually mean for digital processes?
• How can process mining help digital transformations set goals and prioritise targets, while also providing a means for continual improvement?
• Implementation of process discovery tool
• What are the biggest obstacles to achieving digital processes?

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?

In this article we provide you with 5 tips on how to scale robotics successfully. Download now to discover how you can make sure your robotics program is a success from the start.

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: 

• Luring talent with stimulating opportunities 
• Relationships, leadership and succession planning 
• Maintaining the 'buzz'
• Staying ahead of the curve
• Predicting and preempting attrition

Where Malaysia’s GBS Leaders Shape the Future of Enterprise Services.

Shared Services & Outsourcing Week Malaysia 2026 is where global GBS executives, shared services leaders, and transformation strategists unite to address operational excellence, digital innovation, AI‑enabled automation, talent development, and enterprise growth. Taking place on 5–8 May 2026 at Kuala Lumpur, Malaysia, this is where strategy meets execution, and where Malaysia’s GBS decision‑makers define the next chapter of enterprise value creation.

Fill in the form to receive the list of companies attending Shared Services & Outsourcing Week Malaysia 2026.

Download the SSOW Malaysia 2026 Post-Show Report

See what happened at Malaysia's leading event for Shared Services, GBS, and business transformation leaders. Whether you joined us in Kuala Lumpur or couldn't attend, the SSOW Malaysia 2026 Post-Show Report captures the key insights, conversations, and benchmarking data that are shaping the future of shared services in the region.

Inside the report, you'll discover:

• Event highlights and the biggest takeaways from four days of learning and networking
• Key insights from 30+ industry leaders on AI, automation, talent, and GBS transformation
• An attendee snapshot, including seniority, functions, and organisations represented
• Industry benchmarking data across finance, HR, payroll, master data, and shared services operations
• Real feedback and testimonials from senior practitioners who attended the event
• A preview of what's next for the Malaysian shared services and GBS community

Download your complimentary copy today to access the insights, benchmark your organisation against industry peers, and discover why SSOW Malaysia remains the premier meeting place for the region's shared services and GBS leaders.

Download the 2027 Sponsorship Prospectus to discover how you can connect with Malaysia's most influential Shared Services and GBS leaders.

Malaysia's #1 Shared Services & GBS Event

For over 14 years, SSOW Malaysia has been the country's leading platform for Shared Services, GBS and transformation leaders to exchange ideas, build partnerships and shape the future of business services. As Malaysia continues to evolve into a high-value GBS hub, this is where the region's decision-makers come together to explore what's next.

Direct Access to Senior Decision-Makers: With 80% of attendees holding budget authority or directly influencing investment decisions, sponsors engage with the executives leading transformation across Malaysia's top Shared Services and GBS organisations.

Reach Malaysia's Leading GBS Community: Connect with leaders from more than 300 practitioner organisations spanning manufacturing, life sciences, FMCG, technology, financial services, professional services, energy, retail and more.

Align Your Brand with 2027's Biggest Priorities: Position your solutions alongside the industry's most important conversations, including Agentic AI, enterprise value creation, service transformation, capability development and experience-led innovation.

Premium Thought Leadership Opportunities: Establish your organisation as a trusted strategic partner through keynote presentations, panel discussions, executive boardrooms, interactive discussion groups and exclusive networking sessions designed to engage senior decision-makers.

Integrated Brand Visibility Before, During & After the Event: Maximise your reach through pre-event marketing, onsite branding, digital campaigns, exhibition opportunities and targeted engagement that keeps your brand visible throughout the customer journey.

Flexible Sponsorship Packages: Whether your objective is brand awareness, executive engagement, thought leadership or pipeline generation, choose from a wide range of sponsorship opportunities including Main Stage Presentations, Executive Boardrooms, Panel Sessions, Interactive Discussion Groups, Networking Receptions, Branding Sponsorships and Exhibition Packages.