Malaysian Shared Services and Outsourcing Week 2020

20 - 23 April, 2020 | Kuala Lumpur, Malaysia

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Download the 7th Malaysian Shared Services & Outsourcing Week Brochure

The 7th Malaysian Shared Services & Outsourcing Week will be taking place from 22-23 April 2019 in Kuala Lumpur to highlight the key issues surrounding Technology, Talent, Change Management and Value Addition.  What’s in stor ...

Event Information

Fast Track Registration

Ready to register? Simply complete the form and email it to 

Letter to the Boss

Need help in getting approval to attend? We appreciate that time out of the office can be difficult to justify, especially with the constant pressure of return on investment and time. This is why we have put together this short letter for you to use in your internal decision-maing process, if...

2019 Attendee List

Find out who will be at the 7th Malaysian Shared Services and Outsourcing Week 2019!         

Additional Content

Benchmark against your peers on RPA and Talent

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Malaysian Shared Services Landscape 2018: Talent, Technology & Knowledge Work

Blending data from SSON Analytics proprietary database and responses from SSON’s Annual State of Shared Services & Outsourcing Industry Survey 2018, this report dives into the 3 key themes in Malaysian Shared Services Centres (SSCs) – Talent, Technology and Knowledge Work.

What’s In Store for Malaysian Shared Services 2018?

Ahead of the 6th Malaysian Shared Services and Outsourcing Week we share some key findings from the SSON Analytics report on the shared services industry in Malaysia.

Malaysia SSO Market Report 2018

SSON’s annual state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work. This report provides a deep-dive into how these trends are playing out in Malaysia. We hope...

How To Refocus Malaysia's Talent On Data And Technology?

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: Luring talent with stimulating opportunities Relationships, leadership and succession planning Maintaining the 'buzz'Staying ahead of the curvePredicting and preempting attrition

Everything You Need To Know About Succeeding With Intelligent Automation

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes. Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means. 

Past Presentation Slides

Developing a strategic RPA roadmap for your Shared Services Centre

Presented by Vikram Bose, Head, HSBC Securities Services Operations, HSBC Global Banking and Markets.Evaluating existing processes to determine where RPA fits in your organisational blueprintBuilding in-house capabilities vs. Engaging external vendors – Choosing the service delivery model that best fits your organisational needs and processesAvoiding common RPA implementation pitfallsDownload the...

Re-engineering processes and systems to achieve process excellence and reduced costs

Presented by Nancy Cassiere, Head, Business Service Centre KL, GSK,Providing full visibility of supply chain demand and inventory to make informed decisionsAchieving process excellence and reduced forecasting through full immigration of processesReviewing lessons learnt from the process and how other sectors can adapt this processDownload the slides to learn more.

Charting the growth trajectory for next generation Shared Services Centres

Presented by Paul Bartley, Director, Global Shared Services, BD,Understanding BD’s Process First strategy and what it means for sustained Shared Services growthThe road to GBS – What does it look like and how do we get there?Reviewing what future delivery models look like with front-line value-adding services taking the leadFuture-proofing...

Featured Content

How data analytics can drive a better talent retention strategy?

The true game changer for shared services today promises to be “data”.Many organisations today are waking up to the opportunities presented by more effective data mining, data management, and data analytics. Data scientist roles are also growing within SSOs, combining functional expertise with technology training to offer second-to-none insights.In this...

The Shared Services Market Report 2019 for Malaysia

Every year, SSON’s global survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation. Here we exclusively share with you the state of the shared services market report 2019 for...

5 Tips on How to Scale Robotics Successfully

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?In this article we provide you with 5 tips on how to scale robotics successfully. Download...

Malaysia's Shared Services 2019 Visual Analytic Workbook

SSON Analytics surveyed Shared Services professionals in the Malaysia. The results of this survey were blended with proprietary data to provide insights on current trends. This interactive report provides the latest trends on intelligent automation (IA), talent management and knowledge services across Malaysia's Shared Services industry. Click on the link...

The CFO Reimagined - Accenture

Today's CEOs are looking toward organizational transformation to find new, innovative ways to turn insights into action. Who among C-suite executives can help them oversee this enterprise-wide overhaul? The CFO. Find how CFOs are delivering data-driven insights and transforming organizations in this research report.