Malaysia’s #1 Shared Services & GBS Event

May 5 - 8, 2026 | Grand Millennium, Kuala Lumpur
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Resh Ratnam

Resh Ratnam

Managing Director, GBS Miki Travel Asia & Miki Shared Service Centre

Resh Ratnam is the Global Director of a leading Global Business Services (GBS) based in Kuala Lumpur, responsible for global operations, P&L management, and strategic growth. With extensive experience across Global Business Services (GBS) and Shared Service Centre (SSC), Customer Experience, and organisational transformation, Resh has a proven track record in driving operational excellence, implementing AI and RPA initiatives, and turning service centres into profitable business units. His leadership philosophy focuses on balancing empathy with execution—achieving sustainable results while fostering talent development and high-performance cultures.  

Check out the incredible speaker line-up to see who will be joining Resh.

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