The hallmark of shared services and GBS business model creates a demand for business intelligence, process excellence, and human capital management to deliver global business at scale. From “Back office” to “One Office”, we look at how data and technology leveraged to automate and innovate, creating partnership powered operations to redefine new ways of working with expanded job scope through standardized business processes.
How can Malaysia retain its competitiveness in the digital economy ranking index?
How can SSOs transform through shared services, global business services, and outsourcing strategies?
The annual Malaysian Shared Services & Outsourcing Week will focus on the guiding principles to hire the right talent and how we can fast-track our SSOs with continuous improvement to unlock further value and growth through Centres of Excellence.
Director, Global Business Services , Asia Pacific
Narendran V R
Head of HR, Technology
Standard Chartered Global Business Services
Managing Director, Global Service Centre, Malaysia
Head of Global IT Service Operations
Chief Internal Auditor for Social Security Organization (SOCSO)
established under the Ministry of Human Resources
COO GBS KL and Associate Director – Order to Cash
Eli Lilly Asia Pacific SSC Sdn Bhd, Global Business Solutions – Kuala Lumpur
Schlumberger Business Support
Dr. Patricia Francis, C.A. (M), ACCA (UK),
Head of SBS Kuala Lumpur Center | Integration and Transition China Asia JPAC Lead
Sanofi Business Services (SBS) Malaysia, Business Transformation
Saeed Al Mabrouk
Head of Strategic Human Resources Development
Head of Business Operations
Group IT and Digital
“The round table discussion, networking during lunch and group speed networking are the best, fastest and efficient way to have the exchange of perspectives, sharing of thoughts & experiences!”
"Great speakers with very insightful presentations around continuous improvement, automation, capability and organisation design”
“Great network opportunity! Excellent sharing sessions!”
“I like the interactive conference format as it gives us the opportunity to exchange ideas and learn from others ”
"A must attend conference which provides industry outlook on shared services and a great networking platform.”