Articles & Reports

The Philippines SSO Market Report 2018

The Philippines SSO Market Report 2018

This report provides a deep-dive into how these trends are playing out in the Philippines. We hope it will guide you to improved decisions as you move your operations forward.

Spotlight on Philippines 2018: Skill Deficits, Global Business Services (GBS) Objectives, and Tips to Drive Performance Improvement

Spotlight on Philippines 2018: Skill Deficits, Global Business Services (GBS) Objectives, and Tips to Drive Performance Improvement

SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends.

Eliminating Hurdles To Scaling RPA

Eliminating Hurdles To Scaling RPA

In this article, Steve Harris, Managing Director, ANZ Global Services and Operations Philippines, spoke about how shared services practitioners can scale up robotic capability across the enterprise. 

A New Shared Services Model for the Philippines

A New Shared Services Model for the Philippines

In light of new technology innovations that are replacing human labor with software, or robotic labor, the market is experiencing the early rumblings of what promises to be an earthquake to shake traditional operating models. Are you ready for the digital workforce?

Is GBS the winning approach?

Is GBS the winning approach?

The answer is yes. Global Business Services (GBS) are highly represented across the Philippines services support landscape. In fact, more than half of the Philippines-based SSOs (way above the global average) responding to a recent SSON survey confirmed their adoption of GBS.

In this report we explore what GBS offers that traditional Shared Services does not. Agility, Flexibility, and Ability to Transform are the key answers and this report aims to examine each in detail with reference to the Philippines shared service space. 


The Shared Services Market Report 2019 for The Philippines

The Shared Services Market Report 2019 for The Philippines

Each year SSON conducts a global survey to pin point the key trends and challenges for the industry in the year ahead. Based on this annual survey we produce the leading market report both globally as well as country specific. We are delighted to share with you the 2019 State of the Shared Services Market Report for the Philippines. 

In this report we outline priorities, highlight trends, and provide an invaluable guide to the current state of the shared services market in the Philippines. 

Download the report to learn more. 

The Philippines' Shared Services 2019 Visual Analytic Workbook

The Philippines' Shared Services 2019 Visual Analytic Workbook

SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends. This interactive report gives a snapshot of the Philippines' SSC landscape, offer tips on how to successfully adopt a GBS operating model and manage talent in SSCs. Also, it will compare talent availability and overhead costs in different cities domestically and internationally. Click on the link below and navigate yourself through the analytics workbook to learn more.