Articles & Reports

Ahead of the Shared Services and BPO Week Philippines 2025, SSON has surveyed Shared Services and BPO leaders in Philippines, specially creating this interactive Visual Analytics Workbook on the topic of 'Driving Digitalization and Experience Across Shared Services'. Download now for full insights and benchmark your SSC and BPO with your industry peers. 

Download to find out about:

• Digital priorities 
• Technology adoption 
• Leveraging CX to deliver value
• Building a future-ready workforce
• Top approaches in achieving process optimisation
  

Shared services in the Philippines is entering its next phase.

In The Future of GBS in the Philippines: 7 Leadership Insights, senior executives from organisations such as Dole Asia Company Limited, Delivery Hero, Google, and Jardine Matheson share how GBS is evolving into a strategic driver of enterprise value.

The report highlights:

• AI moving from experimentation to real operational impact
• Renewed focus on cost discipline and governance
• The rise of hybrid GBS and outsourcing models
• Increasing importance of process ownership and data foundations

These insights reflect how leading organisations are redesigning shared services to stay competitive and aligned with enterprise priorities.

Download the report to stay ahead of the next phase of GBS transformation.

The Philippines remains a critical hub for shared services and GBS, but expectations are shifting fast. Organisations are moving beyond efficiency toward value creation, transformation, and enterprise impact.

The State of the Philippines Shared Services & Outsourcing Industry 2026 Report provides data-driven insights into this evolution. It highlights the rise of GBS models, growing AI investment, and the shift from service delivery to capability ownership.

Download the report to understand how leading organisations are redefining operating models and preparing for the next phase of growth.

The 15th annual Shared Services & BPO Week Philippines 2025 concluded on a successful note. Held from 12-15 August 2025, the country’s top SSO and BPO leaders gathered and explored strategies for aligning talent and technology for competitive advantage. Addressing real challenges and opportunities shaping the shared services industry from cultivating a future-ready workforce, rethinking technology for practical impact and building agility into your DNA.

Download report for full insights!

The answer is yes. Global Business Services (GBS) are highly represented across the Philippines services support landscape. In fact, more than half of the Philippines-based SSOs (way above the global average) responding to a recent SSON survey confirmed their adoption of GBS.

In this report we explore what GBS offers that traditional Shared Services does not. Agility, Flexibility, and Ability to Transform are the key answers and this report aims to examine each in detail with reference to the Philippines shared service space.