For HR professionals, the continuous advancements in AI and automation technologies pose new challenges, particularly concerning the potential replacement of human jobs by automation. This report showcases key insights from industry leaders about the future relationship between HR and automation, and how to integrate this technology to enhance the human experience and ensure efficiency across organisations.

Download this report to discover:

• Employee Experience: Utilising AI solutions to enhance employee experiences.
• Automation in HR Decision Making: Elevating user experience and delivering new sources of value.
• Importance of Human Touch: As AI technologies are increasingly used for HR functions, recognising the digital transformation as an opportunity for growth.

Discover the extensive list of organisations that attended Shared Services & Outsourcing Week London in  2024. The event featured an impressive array of industry leaders from diverse sectors. Notable attendees include Adidas, BP, AstraZeneca, HelloFresh, Mars, L'Oréal, and many more.

In addition to these leading companies, SSOW London welcomed professionals in key roles such as senior c-suite executives, directors, and managers responsible for Shared Services, GBS, outsourcing, HR & finance. This mix of job titles and expertise created a rich environment for networking, knowledge sharing, and collaboration.

In 2023, the generative AI revolution began, and the Shared Services & GBS industry quickly got on board to stay competitive. As we look forward to 2025, a staggering 77% of GBS leaders agree that generative AI is vital. Yet, it's surprising that over 50% of these leaders haven't started or completed a generative AI project. It's time to take action and not get left behind!

In our latest report with SSON, we are delighted to present recent insights into the application of generative AI in shared services over the past year. This report enables you to benchmark your organisation against competitors and understand their utilisation of this technology.

In the report, we will:

• Deep dive into how AI can be a game-changer in Customer Experience, Finance, HR & Recruiting and Change Management
• Navigate issues such as data privacy in Gen AI
• Explore current inconsistencies with the technology
• Examine real-world case studies from Siemens GBS, Mars and Swiss Re among others

This report is your key to understanding the impact of generative AI in shared services over the past year and how to enhance or implement it within your organisation. Stay ahead of the curve and get your copy today!

As the shared services model repositions itself for the data-driven, digital, ecosystem we see tremendous new potential for ambitious leaders. The competition regarding talent remains critical, as does finding talent with the right skills and capabilities required. Today, shared services and GBS can and are playing an ever more strategic role in enabling enterprise business success. This Visual Analytics Workbook highlights survey data from the UK and mainland Europe. It identifies the trends defining the current status quo, as well as opportunities and strategic planning for the future.