As businesses scale, the Landlord Model promises efficiency but often leads to rigidity, cost disputes, and misaligned priorities. Unlike traditional GBS, which operates as an integrated service function, the Landlord Model centralises service ownership while business units act as "tenants", providing services based on predefined agreements. While this structure optimises standardisation, it can create bureaucracy and limit flexibility. To overcome these challenges, organisations must refine cost transparency, improve responsiveness, and strike a balance between control and adaptability. This session will explore practical strategies to ensure the model drives value rather than friction.

·       Increase business unit engagement by establishing clear governance and continuous feedback loops

·       Explore whether the Landlord Model is right for you and how you can make it work

·       Strengthen GBS performance by integrating automation and AI for more adaptive, responsive operations

Join this honest and unfiltered discussion to hear from the executive leaders from BPO and consulting on how they are dealing with the seemingly seismic change from Agentic AI. Key discussion points include:

Are Global Capability Centres (GCCs) a bold new strategy for scaling advanced capabilities, or just GBS with a fresh label? As organisations look beyond 2025, the role of GCCs is under scrutiny. Are they truly unlocking new value, or are they simply a different way of structuring what GBS has been doing all along? In this interactive debate, YOU take the floor. Instead of just listening to experts, the audience will actively shape the discussion, defending key positions, challenging assumptions, and determining whether GCCs represent a genuine transformation, or more of the same.

·       Discover how to articulate and defend a strong position on the role of GCCs in business transformation

·       Understand the key differences between GCCs and traditional GBS models, and whether those differences truly matter

·       Explore how leading organisations are structuring and leveraging GCCs to drive advanced capabilities