As enterprises face cost pressure, increasing complexity, and higher service expectations, GBS organisations must clearly demonstrate their value to the business. In a landlord model, success depends on consistent delivery, strong stakeholder relationships, and the right talent to support evolving needs. This discussion will explore how GBS leaders build business confidence by proving capability, differentiating from external providers, and delivering reliable, customised services that the business chooses to rely on.

Economic pressure, AI, and constant transformation are reshaping what companies want from GBS leaders, and traditional roles are disappearing or evolving fast. Fewer standalone GBS positions, bigger enterprise mandates, and a strong bias toward internal candidates mean past success running large operations is no longer enough. Many experienced leaders are finding the market tougher than expected. This interactive discussion group will openly explore what’s really changing, why strong profiles stall, and how to reposition yourself as a business leader who drives value, not just services.