Inga Donets

Inga Donets

Modern Finance Corporate Champ Microsoft
Inga Donets

Inga Donets is a Modern Finance Corp Champ at Microsoft with 15+ years of extensive experience in finance from Controllership to BPO vendor oversight and governance in Record to Report. Early adopter of Copilot within the Finance Operations team, helping seasoned financial professionals embrace new technology to improve their productivity

Conference Day 2: Thursday 23rd October

1:30 PM AGENTIC AI VS. GENERATIVE AI: WHAT DO THEY MEAN FOR THE FUTURE OF SHARED SERVICES?

Over the last few months, Agentic AI has become a topic of discussion. What is it and how will it impact shared services? In short, generative AI supports decision-making, while Agentic AI autonomously executes tasks. This next step in automation is predicted to transform all areas of shared services by driving efficiency and reducing human intervention. Organisations that fail to adapt and prepare for this risk falling behind. This session will address the difference between Generative and Agentic AI, along with what you need to be doing to prepare for this change.

  • Distinguish between Agentic AI (autonomous decision-making) and Generative AI (content creation and pattern recognition) to apply the right technology for process automation, complex problem-solving, and strategic decision-making
  • Integrate AI-driven processes into shared services to increase efficiency, reduce costs, and enhance compliance
  • Develop governance frameworks for AI adoption to mitigate risks and ensure regulatory alignment
  • Reskill and restructure teams to adapt to AI-driven workflows while maintaining human oversight


Check out the incredible speaker line-up to see who will be joining Inga.

Download The Latest Agenda